Feature

Aug 04, 2021 By Nausheen Najib

How To Use Slack for Customer Service To Boost Satisfaction

Discover four ways Slack helps your service organisation deliver faster, more streamlined support to help grow loyalty.... Read More

Service, Customer Engagement

Jul 29, 2021 By Salesforce

9 Ways Salesforce Brings Companies and Customers Together

Learn how Salesforce Customer 360 helps your teams come together, serve customers better, and grow your business.... Read More

Salesforce CMS, Infographics, Customer Engagement, Customer Experience

Jul 21, 2021 By Nichola Palmer

Key Highlights and Takeaways From Salesforce Live: Asia

A look back at the great speakers and session highlights that made Salesforce Live: Asia 2021 an unmissable experience.... Read More

Future of Work, Digital Transformation, Customer Engagement

Jul 15, 2021 By Mithlesh Razdan

5 Ways To Make Your Retail Bank More Customer-Centric

Putting customers at the heart of everything you do is a key component of retail banking success. Here are five ways to build this customer-centricity.... Read More

Customer Engagement, Financial Services, Financial Services Cloud

Jul 14, 2021 By Salesforce

How Salespeople Can up Their Social Selling Game

Social selling is an important part of the overall sales and marketing mix. Here’s how salespeople can succeed with social selling.... Read More

Sales, Social Media, Practical Tips, Customer Engagement

Jun 23, 2021 By Cecily Ng

Up Close and Personal: How To Build Loyalty Through Community

Cecily Ng from Salesforce shares how to solve customers’ business problems with data and build meaningful relationships that last.... Read More

Customer Engagement, Customer Experience, Trailblazer Story

Jun 16, 2021 By Salesforce

How To Build and Nurture a People-First Sales Culture

High-performing sales teams commit to a people-first sales culture that prioritises collaboration over self interest. Learn more.... Read More

Sales, Trailblazer Story, Sales Cloud, Customer Engagement

Jun 09, 2021 By Salesforce

CRM 101: A Guide for Marketers

CRM software is proving a critical tool for marketers to deliver tailored campaigns with proven ROI. Learn more about how CRM helps marketers.... Read More

CRM, Marketing, Marketing Automation, Marketing Cloud, Customer Engagement

Apr 13, 2021 By Cecily Ng

How Marketers Can Drive Equality, Connection, and Digital Innovation

Wendy Walker, Senior Director Marketing Asia Pacific at Salesforce, shares how marketers can spearhead equality and empathetic engagement.... Read More

Marketing, Business as a Platform for Change, Customer Engagement