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Featured

The Basics Of CRM, For Dummies

Data-Driven Marketing: How to Spend Less and Deliver More

Real Trailblazer Stories to Inspire You

August 5, 2020 By Ryan Joyce

Leading Your FinTech Brand Through Change And Growth

How to provide world-class customer service, communicate effectively with your customers and use data to drive growth and revenue... Read More

Sales, Marketing, Service, Financial Services, Leading Through Change

August 4, 2020 By Salesforce UK

Meet The Trailblazers Scaling Customer Service In The Face of Pandemic Pressures

Meet our trailblazers Aegon and The Co-op Group that showcased how they've had to learn, adapt and scale their service operations in recent months during the Salesforce Live Event.... Read More

Marketing Cloud, Service Cloud, Customer Service

August 4, 2020 By Salesforce UK

6 Powerful Benefits of Live Chat Software on your website

You might be surprised at the impact live chat can have on both customer service and sales performance. Here are 5 reasons it’s an essential online tool... Read More

Customer Service, Small Business

July 29, 2020 By Frederico Venturieri

Leading Through Change in Financial Services: Aligning Collections with Borrower Engagement

How to balance financial wellbeing and borrower engagement amongst your retail customers while managing your own business risk.... Read More

Financial Services, Customer Experience, Leading Through Change

July 28, 2020 By Craig Smith

A New Digital Resilience: How To Build Better Online Grocery Operations Post-COVID-19

Called upon to feed the nation during the pandemic, retailers had to ramp up online capacity in record time while still finding themselves unable to meet demand. Read to learn how Waitrose and UberEats transformed their online operations for resilience. ... Read More

Leading Through Change

July 27, 2020 By Michael Green

Mobile Revenue Up 63% In Q2 As The UK Adjusts To The ‘New Normal’

The Salesforce shopping index results are in: and mobile shopping surges as the nation of shopkeepers gets more confident with eCommerce. We look at the key trends for Q2 and what’s next.... Read More

Retail, Commerce

July 24, 2020 By Musidora Jorgensen

Three Ways To Build Trust As A Virtual Leader

How do you lead a team and build trust in a digital world where meetings can only take place online? We explore three ways you can build trust as a virtual leader ... Read More

Leading Through Change

July 23, 2020 By Grace Meldrum

How an Online Fashion Brand Is Supporting Boutique Businesses on the Road to Resilience

Luxury fashion website, Farfetch, has been a lifeline for small boutiques during lockdown. Their Chief Customer Officer, Stephanie Phair, spoke with June Sarpong OBE, here's what we learnt... ... Read More

Resources

July 22, 2020 By William Robinson

How Salesforce Uses Salesforce in Sales: How We Nurture A Data Driven Business

Sales teams and our journey to becoming a data driven culture At Salesforce we strive to put the power of the data in the hands of the salesperson. Ensuring it’s easy to interpret and access, insightful, and intelligent in recommendations given. New features and products are regularly made... Read More

Sales Cloud, Sales

Salesforce Resource Centre