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The Basics Of CRM, For Dummies

Data-Driven Marketing: How to Spend Less and Deliver More

Real Trailblazer Stories to Inspire You

June 8, 2023

3 Ways Generative AI Will Reshape Customer Service

What is generative AI and how can it revolutionise customer service? These 3 applications could increase efficiency and customer satisfaction.... Read More

Artificial Intelligence, Customer Experience, Service Cloud, Service, Best Practices

November 14, 2022 By Salesforce UK

How GoHenry Is Taking Its Customer Service To A New Level

For GoHenry, Great Customer Service Starts in the Cloud It’s no secret that offering a great customer experience is more important than ever. In fact, 93% of companies view their customer experience as a differentiator. With so many businesses focused on providing exceptional experiences, it can... Read More

Service Cloud, Customer Service

September 19, 2022 By Andy Butterfield

The Maturity Matrix

How to Create Industry-Leading Customer Experiences With the Maturity Matrix As the UK Customer Experience Lead, CCXP at Salesforce, I meet many customers who know what good customer experience (CX) looks like and how to measure it. They also want to continuously improve. However, getting board... Read More

Service Cloud

October 9, 2020 By Salesforce UK

Learn How Centrica Hive is Re-energising Its Customer Service

In this blog, we talked to the Business Change Analyst from Centrica Hive about why it's important to focus on the details on customer service.... Read More

Trailblazer Story, Service Cloud

August 4, 2020 By Salesforce UK

Meet The Trailblazers Scaling Customer Service In The Face of Pandemic Pressures

Meet our trailblazers Aegon and The Co-op Group that showcased how they've had to learn, adapt and scale their service operations in recent months during the Salesforce Live Event.... Read More

Marketing Cloud, Service Cloud, Customer Service

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