April 28, 2023 By Grace Meldrum

4 Ways to Focus on Your Loyal Customers — And Win the 2023 Peak Shopping Season

How can you make sure your existing shoppers turn to you first and keep coming back? Personalise everything, from product offerings to quick-and-easy returns.... Read More

Retail, Retail Insights

November 4, 2022 By Grace Meldrum

Inflation Could Curb Peak Season Spending — Keep Shoppers Happy With Excellent Service

A labour shortage, inflation, and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on.... Read More

Customer Service, Customer Engagement

October 31, 2022 By Grace Meldrum

Shoppers Are Budget Conscious This Peak Season — Use Data To Turn Holiday Browsing into Buying

Did you know 73% of customers expect companies to understand their unique needs and expectations – a 7-point rise in just two years? Keep those numbers in mind this holiday, retailers, because they could affect your revenue and growth.... Read More

Customer Engagement, Retail

March 31, 2022 By Grace Meldrum

Managing Customer Data: What Is a CDP and How Can This Data Be Used?

What is a customer data platform and what can it do for your business? Learn about CDPs and how they help deliver personalised experiences in our guide.... Read More

Data Management, Marketing, IT

March 24, 2022 By Grace Meldrum

Driving Results From Digital Commerce: The Digital Food & Beverage Conference 2022 Wrapped Up

The Digital Food & Beverage conference took place in March. Read on to find out how you could get a piece of the pie - after all, $55m of groceries are sold every hour through ecommerce globally - can you afford to be left behind?... Read More

Commerce, Retail

February 15, 2022 By Grace Meldrum

The Top Retail Trends for 2022: From NRF and Beyond

In this blog, we take a look at the biggest trends discussed at NRF 2022 from over 190 engaging sessions by 300 influential speakers to help you prepare for the year ahead.... Read More

Retail, Commerce

September 2, 2021 By Grace Meldrum

Retail Holiday Trends 2021

Want to know more about this holiday season’s retail trends? Read our predictions for retail this Christmas, including shoppers’ changing interests.... Read More

Customer Engagement, Retail, Commerce, Marketing

An animated image of a woman speaking on a laptop screen

September 1, 2021 By Grace Meldrum

Delivering Digital Excellence with Salesforce D360

Digital transformation is key to success across every industry, but how do you know you’re delivering digital excellence? Learn how Salesforce D360 can give you the tools and technology you need ... Read More

Digital Transformation, Customer Engagement, Artificial Intelligence, Future of Work

August 6, 2021 By Grace Meldrum

Going Direct-to-Consumer, the KIND Way

The pandemic changed the way we all shop, going direct-to-consumer is more important than ever. Learn how food company KIND creates deeper customer connections with an innovative ecommerce channel. ... Read More

Direct-to-Consumer, Digital Transformation, Customer Experience, Consumer Goods, Retail, Commerce

Grace Meldrum

4 Ways to Focus on Your Loyal Customers — And Win the 2023 Peak Shopping Season

Inflation Could Curb Peak Season Spending — Keep Shoppers Happy With Excellent Service

Shoppers Are Budget Conscious This Peak Season — Use Data To Turn Holiday Browsing into Buying

Managing Customer Data: What Is a CDP and How Can This Data Be Used?

Driving Results From Digital Commerce: The Digital Food & Beverage Conference 2022 Wrapped Up

The Top Retail Trends for 2022: From NRF and Beyond

Retail Holiday Trends 2021

Delivering Digital Excellence with Salesforce D360

Going Direct-to-Consumer, the KIND Way

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