Companies famous for customer service have one thing in common: they give their service agents the power to solve problem. Here are 7 ways to empower yours...
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Brands are expected to create memorable customer experiences, to match the ever-rising expectations from customers, and those who do not will fall behind...
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We dug up customer service quotes from business gurus in the 1900’s and today to see what’s changed and what’s stayed the same. Find out on the blog...
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In the Age of the Customer, customers expect you to know them, and for that knowledge to inform every interaction. See how brands like Vax are keeping up...
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The subscription-based, or on-demand model, is increasingly common. However, this new model can pose certain challenges when it comes to customer engagement...
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Learn how to stay ahead of the curve and join leading organisations who are transforming their customer service experiences at Salesforce World Tour London...
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Findings from Retail Week & Salesforce report highlight the importance for fashion retailers to refocus their efforts on an omni-channel experience. ...
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Latest research is validating the idea that customer experience and customer-centricity is even more important than price and features. Find out why...
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