We asked Dr. Howard Lightfoot of Cranfield University, what servitization means, and why it’s becoming such a competitive priority for manufacturers...
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Only 39% of UK service teams rate their ability to gather customer insights as ‘very good’ or ‘excellent’. Here’s why it’s time to turn that figure around......
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We talked to David Webb, Director of Operations at CarTrawler, about how they’re making things easier not just for customers but for staff too...
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Our second annual State of Service report reveals a stark contrast between the winning and lagging service teams when it comes to tech adoption...
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We talked to Jon Fowler CEO at Vevox, about how they are exploiting data for smarter marketing campaigns, product development, and sales engagements...
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We’ve talked to over 1,000 UK Sales, Marketing and Service professionals over the last twelve months. Here’s the state of play, today (with snazzy animated GIFs)...
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Russell Fisher, Head of Customer and Digital Strategy, shares how Zurich UK is more relevant and connected to customers by taking a personal approach...
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Customers expect field service agents to be fast and proficient. Elevate your first-time fix rate and customer experience by avoiding these common mistakes...
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