3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

2019's Top Customer Service Channels and How to Be There

Top Customer Service Channels and How to Be There

3rd State of Service Report

Service is Transforming - Managers and Agents Tell us How

Download the Report

August 28, 2015 By Ravi Shukle

7 Reasons Customer Feedback Is Your Best Growth Weapon

We look at the 7 things your small-medium business (SMB) can learn from its customer feedback, and how this can help to grow your business. ... Read More

Customer Service, Small Business

August 20, 2015 By Ravi Shukle

Why Making Mistakes Is The Perfect Path To Customer Loyalty

Want to build trust with your customers? Establishing customer loyalty depends on your ability to show full transparency, including your mistakes. ... Read More

Customer Service, Marketing

July 30, 2015 By Ravi Shukle

5 Ways Your Brand Can Tell Its Story To Attract Loyal Customers

Story telling principles can help organisations increase their customer loyalty by connecting with their customers in these five different ways. ... Read More

Customer Service, Marketing

June 18, 2015 By Salesforce UK

Product Success Starts with Smart Customer Service

Your product is only as good as the service you provide and customer experience is the most important thing for the customer of the future. See how the worlds of customer service and product management have collided. ... Read More

Customer Service

March 15, 2015 By Salesforce UK

4 Examples of Great Customer Service That Didn’t Exactly Go By The Book

It’s somehow tragic: a parody of why a company would do customer service in the first place: Imposing rules that keep your staff from helping.Denying them the tools to actually do their jobs.And lastly, replacing the tools with phrases that sound helpful but aren’t. Customer:... Read More

Customer Service

January 13, 2015 By Salesforce UK

5 Metrics Changing the Face of Customer Service Measurement

We’re in a hugely exciting new era of customer service – but for many companies, customer service metrics have failed to move with the times. Many contact centres and service organisations still use traditional efficiency measures, like call answer times, to monitor how they’re doing. But customers... Read More

Customer Service

December 15, 2014 By Salesforce UK

One of the Best Customer Service Stories... Ever

We just love the concept of a 'Customer Service Hero' - somebody who goes way beyond the call of duty to delight their customers. But behind every hero, there has to be a great company that empowers their employees to go that extra mile. Some companies just plain get customer service. They send... Read More

Customer Service

November 25, 2014 By Salesforce UK

5 Steps to Multi-Channel Customer Service Success

So a customer phones customer service because they’ve got an issue. Just before they’re put on hold and the endless music loop starts, they’re told their call may be recorded “for training purposes.” And, as time ticks by and their frustration mounts, they’d be forgiven for wondering – does the... Read More

Customer Service

September 23, 2014 By Salesforce UK

3 Ways to Drive Down Customer Service Costs Whilst Boosting Satisfaction

Like most customer service professionals, you want to give your customers a great experience with your business. You know that better customer service leads to more enduring relationships which leads to a greater return on customer. It’s a straight line to increased value. Sadly, however, you’ll... Read More

Customer Service

Top Free Resources for Customer Service

FEATURED POST

3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

7 Reasons Customer Feedback Is Your Best Growth Weapon

Why Making Mistakes Is The Perfect Path To Customer Loyalty

5 Ways Your Brand Can Tell Its Story To Attract Loyal Customers

Product Success Starts with Smart Customer Service

4 Examples of Great Customer Service That Didn’t Exactly Go By The Book

5 Metrics Changing the Face of Customer Service Measurement

One of the Best Customer Service Stories... Ever

5 Steps to Multi-Channel Customer Service Success

3 Ways to Drive Down Customer Service Costs Whilst Boosting Satisfaction

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

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Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific