3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

2019's Top Customer Service Channels and How to Be There

Top Customer Service Channels and How to Be There

3rd State of Service Report

Service is Transforming - Managers and Agents Tell us How

Download the Report

Immediate and Personalised New Customer Service Norms

January 4, 2017 By Salesforce UK

Immediate and Personalised: The New Customer Service Norms

‘The State of the Connected Customer’ research report reveals a direct link between fast, personalised service and brand loyalty... Read More

Customer Service

December 15, 2016 By Carl Dempsey

What if the North Pole ran on Salesforce?

Customer Experience is the new driver for competitiveness. With that in mind, I’ve been looking at how Santa could build an amazing customer obsessed operation... Read More

Customer Service, Customer Experience, Marketing, Sales, IT

December 1, 2016 By Salesforce UK

Customer Feedback Helps SureFlap Purr-fect its Products and Services

Even when you’ve got a great product, customer feedback can make it even better. Nick Hill, Founder of SureFlap explains how this helps drive business growth... Read More

Customer Service, Small Business

November 22, 2016 By Bart Pannecoeck

How AI Can Empower Airlines to Connect Better With Their Customers

Airlines can significantly benefit from Artificial Intelligence (AI) in order to optimise B2B sales win rates, provide better B2C marketing and improve staff efficiency... Read More

IT, Sales, Marketing, Customer Service

November 21, 2016 By Salesforce UK

Vax Steams Ahead with Customer Service Transformation

Floor care brand Vax has empowered their customer engagement team to not only improve service levels, but also unlock new revenue-generating opportunities... Read More

Customer Service

October 13, 2016 By Salesforce UK

Create a Connected Customer Experience with Field Service

Brilliant field service is all about connected customer experiences. Sadly, such connected field services are far from the nom today. But not for long...... Read More

Customer Service, Customer Experience, Manufacturing

October 4, 2016 By Salesforce UK

Creating an Excellent Customer Experience: Why Alignment Isn't Enough Anymore

For the businesses that truly, madly, deeply care about providing a great customer experience, there’s a new game in town. It’s called convergence... Read More

Customer Experience, Sales, Marketing, Customer Service

September 27, 2016 By Salesforce UK

How Virgin Media is Creating an Omni-Channel Customer Experience

We talked to Christopher Coleman, Head of Multi-Channel Sales & Development at Virgin Media, about what a connected customer experience means for them... Read More

Customer Experience, Sales, Marketing, Customer Service

September 20, 2016 By Salesforce UK

How to Win at Customer Experience in the Age of the Customer

The age of the customer has arrived and the businesses that don’t keep up by delivering great customer experience will fall quickly behind... Read More

Customer Experience, Marketing, Sales, Customer Service

Top Free Resources for Customer Service

FEATURED POST

3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Immediate and Personalised: The New Customer Service Norms

What if the North Pole ran on Salesforce?

Customer Feedback Helps SureFlap Purr-fect its Products and Services

How AI Can Empower Airlines to Connect Better With Their Customers

Vax Steams Ahead with Customer Service Transformation

Create a Connected Customer Experience with Field Service

Creating an Excellent Customer Experience: Why Alignment Isn't Enough Anymore

How Virgin Media is Creating an Omni-Channel Customer Experience

How to Win at Customer Experience in the Age of the Customer

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

FEATURED POST

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Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific