3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

2019's Top Customer Service Channels and How to Be There

Top Customer Service Channels and How to Be There

3rd State of Service Report

Service is Transforming - Managers and Agents Tell us How

Download the Report

Generative AI is about to take service operations to the next level of efficiency and personalisation. [girafchik123 / Getty Images]

May 18, 2023 By Salesforce UK

3 Ways Generative AI Will Reshape Customer Service

What will this emerging technology mean for service teams? Here are early thoughts.... Read More

Customer Service, Artificial Intelligence

May 14, 2023 By Michael Pichler

How Salesforce unlocks high-value moments in hospitality

International tourism is back in full swing, so how will you stand out from the competition?... Read More

Digital Transformation, Integration, CRM, Customer Service

December 16, 2022 By Salesforce UK

The Basics Of CRM, For Dummies

So what is CRM? In this guide we'll discuss what customer relationship management is, where it comes from and how it helps you connect with your customers... Read More

Customer Service, Marketing, Sales, IT

November 14, 2022 By Salesforce UK

How GoHenry Is Taking Its Customer Service To A New Level

For GoHenry, Great Customer Service Starts in the Cloud It’s no secret that offering a great customer experience is more important than ever. In fact, 93% of companies view their customer experience as a differentiator. With so many businesses focused on providing exceptional experiences, it can... Read More

Service Cloud, Customer Service

November 4, 2022 By Grace Meldrum

Inflation Could Curb Peak Season Spending — Keep Shoppers Happy With Excellent Service

A labour shortage, inflation, and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on.... Read More

Customer Service, Customer Engagement

Every year, UK freight businesses lose £10bn of turnover to their competition. A guide on how not to.

August 17, 2022 By Michael Pichler

Every year, UK freight firms lose billions in turnover to competitors – how not to

The UK Transportation and Storage industry turns over £214bn per year, and the average retention rate in the transportation industry is 83%, according to Statista (Nov 2021 and July 2022). This equates to businesses losing £36bn of turnover to their competition - every year. Reducing that by 20-30%... Read More

Customer Service, Data Culture, Data Management, Artificial Intelligence

March 9, 2022 By Rebecca Mackenzie

Improve Workforce Engagement and Customer Satisfaction

Contact centres in Europe are turning to technology to improve the employee and customer experience. Read on to see how workforce engagement drives customer satisfaction, and discover what technologies are up next.... Read More

Customer Satisfaction, Customer Engagement, Customer Service

March 3, 2022 By Sean Catlin

The Strategy for Managing Exponential Complexity? Simplicity

How customer service leaders in Financial Services are tackling disruptive forces with game changing technology ... Read More

Customer Engagement, Financial Services, Customer Service

December 22, 2021 By Salesforce UK

What is a Chatbot?

Chatbots and digital assistants are becoming a bigger part of our lives. With the influence of AI, chatbots are shaking up customer service. Companies use chatbots to engage with customers alongside other customer service channels such as phone, email, and social media. Their popularity is on the... Read More

Customer Engagement, Artificial Intelligence, Customer Service

Top Free Resources for Customer Service

FEATURED POST

3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

3 Ways Generative AI Will Reshape Customer Service

How Salesforce unlocks high-value moments in hospitality

The Basics Of CRM, For Dummies

How GoHenry Is Taking Its Customer Service To A New Level

Inflation Could Curb Peak Season Spending — Keep Shoppers Happy With Excellent Service

Every year, UK freight firms lose billions in turnover to competitors – how not to

Improve Workforce Engagement and Customer Satisfaction

The Strategy for Managing Exponential Complexity? Simplicity

What is a Chatbot?

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

FEATURED POST

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Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific