3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

2019's Top Customer Service Channels and How to Be There

Top Customer Service Channels and How to Be There

3rd State of Service Report

Service is Transforming - Managers and Agents Tell us How

Download the Report

January 19, 2021 By Koser Khan

How Data Is Helping Veolia UK Build a Greener World

We find out how the CIO of Veolia UK is harnessing data to help the company and its customers deliver on their sustainability goals.... Read More

Trailblazer Story, Sustainability, IT, Digital Transformation, Customer Service

December 17, 2020 By Tiffani Bova

Why CX Is More Important Than Ever to Fuel Business Growth

In 2020, the world as we know it changed. As COVID-19 swept across nations, homes became offices and conference rooms, consumer behaviour and expectations shifted, and digital projects accelerated at an unprecedented rate.... Read More

Customer Engagement, Future of Work, Customer Service

October 23, 2020 By Kelly Singsank

3 Ways to Futureproof Your Contact Centre

In this blog, we’ll dive into the key trends that are influencing how customer service leaders and organisations will need to adapt to shape the contact centre of tomorrow... Read More

Customer Service, Customer Engagement, Digital Transformation

October 15, 2020 By Koser Khan

How is GoCardless Shining the Spotlight on Customer Success?

Value pathways. Self-service communities. Real-time analytics. Pat Phelan is constantly refining how GoCardless approaches customer success and support. We asked the company’s Chief Customer Officer to share some of his insights and ideas.... Read More

Customer Service, Customer Engagement, Trailblazer Story

October 14, 2020 By Jude Umeh

The Secret Sauce to Building a Connected Customer Centric Ecosystem

Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend? ... Read More

Customer Service, IT

October 9, 2020 By Salesforce UK

Find Out Why Key Travel’s CTO is Flying High

The CTO at Key Travels talks to us about how to inspire change build successful partnerships and unlock greater business value.... Read More

Trailblazer Story, Customer Service

September 10, 2020 By Kelly Singsank

Creating Exceptional Experiences in Financial Services with One-Click Appointments, Easy Calling, and a Personal Touch

How financial services companies can take customer engagement to the next level, even in challenging times... Read More

Customer Service, Financial Services

September 8, 2020 By Koser Khan

Meet the Trailblazer Who Built Aegon's New Web Chat Service in Only 5 Days

Michael Lambert, Analytics Manager at Aegon UK, loves a challenge. Find out how he helped launch a new web chat service in just 5 days as the COVID-19 pandemic hit. ... Read More

Customer Service, Financial Services, Trailblazer Story

August 14, 2020 By Carl Henderson

8 Ways to Deal With Negative Social Media Comments

Social media encourages dialogue between companies and their customers but can lead to negative comments, or social media trolls. How do you deal with these?... Read More

Customer Service, Marketing, Small Business

Top Free Resources for Customer Service

FEATURED POST

3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

How Data Is Helping Veolia UK Build a Greener World

Why CX Is More Important Than Ever to Fuel Business Growth

3 Ways to Futureproof Your Contact Centre

How is GoCardless Shining the Spotlight on Customer Success?

The Secret Sauce to Building a Connected Customer Centric Ecosystem

Find Out Why Key Travel’s CTO is Flying High

Creating Exceptional Experiences in Financial Services with One-Click Appointments, Easy Calling, and a Personal Touch

Meet the Trailblazer Who Built Aegon's New Web Chat Service in Only 5 Days

8 Ways to Deal With Negative Social Media Comments

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

FEATURED POST

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Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific