December 12, 2021 By Salesforce UK

End-to-End Customer Experiences in Logistics

Find out how to deliver consistent end-to-end customer experiences in logistics and how to stay ahead of the competition.... Read More

Customer Experience, Customer Engagement, Customer Service

October 26, 2021 By Salesforce UK

Digital Customer Service for Contact Centres

Discover how to transform your contact centre with digital customer service channels like chat and messenger apps to stay ahead of the competition.... Read More

Customer Engagement, Customer Service

A man with a beard and headset at a deck uses slack on a laptop

September 15, 2021 By Salesforce UK

How to Use Slack for Customer Service to Boost Satisfaction

Discover four ways Slack helps your service organisation deliver faster, more streamlined support to help grow loyalty.... Read More

Customer Service, Customer Engagement, Digital Transformation, Collaboration

A man takes a phone call while using a computer on a sofa

September 13, 2021 By Salesforce UK

New to Slack? Here’s How You Can Use It to Work From Anywhere

Like Salesforce, Slack is a platform with almost limitless potential for custom integrations, automated workflows, and solutions. In short, Slack is where the future works.... Read More

Sales, Marketing, Customer Service, Collaboration, IT

August 9, 2021 By Musidora Jorgensen

Digital Transformation for Revolutionised Customer Service in Utilities

Find out why digital transformation in the utilities industry is critical in order to empower employees, create value and elevate the customer journey.... Read More

Digital Transformation, Customer Experience, Customer Service, Customer Engagement

August 5, 2021 By Salesforce UK

High-Value Customer Experiences in the Moments That Matter for Manufacturing

Today, the manufacturing sector is challenged with creating outstanding customer experiences. Success in the industry is no longer just about products; a customer-centric mindset is key for manufacturers to stay ahead of the competition.... Read More

Customer Engagement, Manufacturing, Customer Service, Marketing

March 24, 2021 By Rebecca Mackenzie

Emerging Trends Unify People and Processes Deliver Seamless Customer Engagement

From omnichannel to AI, we spoke to Matt Dixon, Chief Research and Innovation Officer at Tethr and Co-author of The Effortless Experience, about what customer service excellence means in today’s landscape.... Read More

Customer Experience, Customer Service, Customer Engagement

February 10, 2021 By Koser Khan

How LV= Scored a Series of Digital Firsts During the Pandemic

We talked to Martin Faux, Head of Digital Platforms, at LV= Insurance about how his team maintained momentum and scored some unexpected digital firsts.... Read More

Digital Transformation, Customer Service, Trailblazer Story, Financial Services

February 8, 2021 By Kelly Singsank

3 UK Customer Service Trends That Will Define the Next Normal

COVID-19 has been hugely disruptive for service teams – scattering them across home offices, creating new obstacles and redefining how customer agents do great work. And as the job got harder, customer expectations got higher. ... Read More

Customer Service, Customer Engagement

FEATURED POST

3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

End-to-End Customer Experiences in Logistics

Digital Customer Service for Contact Centres

How to Use Slack for Customer Service to Boost Satisfaction

New to Slack? Here’s How You Can Use It to Work From Anywhere

Digital Transformation for Revolutionised Customer Service in Utilities

High-Value Customer Experiences in the Moments That Matter for Manufacturing

Emerging Trends Unify People and Processes Deliver Seamless Customer Engagement

How LV= Scored a Series of Digital Firsts During the Pandemic

3 UK Customer Service Trends That Will Define the Next Normal

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

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Europe, Middle East, and Africa

Asia Pacific

FEATURED POST

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Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific