Feature

Jul 30, 2020 By Brian Solis

The Future of Retail: Behavioural Change in the Novel Economy

The pandemic has fast-tracked the digitisation of consumers, and now brands have to catch up. The relationship between humanity and digital needs to be stronger in ways most organisations haven’t ever thought of before – and it all starts with focusing on what matters to your customer.... Read More

Consumer Goods, Retail, Retail Insights

Jul 28, 2020 By Salesforce India

How Marketing Strategies Are Evolving in Response to COVID-19

Marketers are, in many ways, the voice of a company. They shape how customers perceive a brand—particularly in times of crisis. But COVID-19 is completely new territory. How should marketers respond? How can they best engage with customers at this time? To shed some light on these subjects,... Read More

Customer Engagement

Jul 27, 2020 By Holly Rushton

Supply Chain: What CEOs Need to Know Now

COVID-19 has disrupted the supply chain of most companies around the world. Hear from ComplianceQuest CEO, Prashanth Rajendran on how this AppExchange partner extends Work.com, using its passion and expertise in quality, safety, and compliance management to help businesses reopen. ... Read More

Reopen Safely, CEO, AppExchange, Leadership Insights, Partners

Jul 22, 2020 By Leandro Perez

4 Ways We Built Team Resilience for the Next Normal

To thrive we need to ensure we’re readying our people, including our leaders, for what's next. It’s vital that we uncover how we built team resilience during uncertain times, and how we can continue to build it moving forward. Here’s how we're building resilience for the rest of 2020 and beyond.... Read More

Future of Work

Jul 21, 2020 By Salesforce India

Covid-19 World: A CHRO’s Roadmap to Enabling Seamless #BacktoWork

As India comes out of lockdown and offices reopen, the Chief Human Resources Officer (CHRO) has assumed the role of commander-in-chief. With COVID-19 still posing a threat, organisations are facing a unique set of tasks, including offering continued safety for staff returning to work. Though the... Read More

Future of Work

Jul 20, 2020 By Jesse Sostrin

Stop Taking Adversity So Personally

There’s a lot of talk about resilience out there these days. Resilience is among the most essential leadership traits required to bounce back from crisis. It all begins with a crucial mindset shift followed by these two strategies... Read More

Future of Work, CEO, Leading Through Change, Leadership, Thought Leadership

Jul 15, 2020 By Salesforce India

How to Restructure and Scale Your Service Operations in Times of Uncertainty

Customer service centres are being flooded with queries from anxious customers enquiring about flight ticket refunds, extensions on bill payments, insurance coverage for COVID-19, and more. This has dramatically increased the pressure on customer service leaders who have to find a way to manage... Read More

Digital Transformation

Jul 13, 2020 By Salesforce India

8 Tips to Build an Effective Virtual Onboarding Programme

In these times of social distancing, human resources departments have moved to virtual onboarding. But to provide a superb onboarding experience, you need a structured plan that addresses specific challenges, such as the inability to meet and greet new employees physically At Salesforce, where the... Read More

Future of Work

Jul 13, 2020 By Heather Conklin

The Ground-Breaking, Emotional Journey of Digitising Your Business Model (And How We Can Help)

If you’re in a company C-suite in today’s atmosphere, you know this “digital transformation” everyone is talking about is critical. But igniting this kind of change on your own is an entirely different story. But, now anyone can fast track the move to digital with the help of Customer 360 Guides ... Read More

Digital Transformation, CEO, Customer Experience