Feature

Oct 06, 2020 By Rohit Mahna

What’s the Outlook for Financial Services in the Next Normal?

A global survey of financial services institutions (FSI) and fintech and industry consultants reveals how the pandemic has affected their businesses and outlooks for the future... Read More

Customer Engagement, CEO, Financial Services, Leading Through Change

Aug 31, 2020 By Matthew Schroeder

Secure Your Small Business On the Cheap, 5 Cybersecurity Tips

Over half of small businesses suffered data breaches in the past year. But there are steps your small business can take to provide major cybersecurity gains for relatively little time and money ... Read More

Digital Transformation, IT, Leading Through Change, Small Business

Aug 20, 2020 By Udit Gupta

How Customer Obsession is Helping redBus Stay Resilient During a Crisis

India’s largest online bus ticketing platform, redBus services more than 23 million customers through a network of over 2600 operators across six countries. Udit Gupta, Senior Product Manager, redBus ascribes this success to relentless customer obsession. Ours is a business purely driven by... Read More

Leading Through Change

Jul 20, 2020 By Jesse Sostrin

Stop Taking Adversity So Personally

There’s a lot of talk about resilience out there these days. Resilience is among the most essential leadership traits required to bounce back from crisis. It all begins with a crucial mindset shift followed by these two strategies... Read More

Future of Work, CEO, Leading Through Change, Leadership, Thought Leadership

Jun 29, 2020 By Ari Bendersky

How Companies Are Getting Back on Their Feet in a Pandemic

COVID-19 forced most companies into a state of course correction and innovation in order to stay afloat. You’ll find examples all over the business world. Amazon set up on-site testing labs and beefed up staff to handle ordering surges. John Deere created new safety measures for its warehouse... Read More

Future of Work, CEO, Leading Through Change

Jun 26, 2020 By Shonnah Hughes

How Emotional Intelligence Increases Customer Loyalty

Customer service representatives and social media users are no strangers to the growing phenomena of “cancel culture.” As humans, however, we crave interaction and acceptance. So why is it now common to cancel services after a single negative interaction? How can we use emotional intelligence (EQ)... Read More

Customer Engagement, Customer Service, Customer Experience, Leading Through Change

Jun 18, 2020 By Salesforce India

Rising Above Disruption: How Businesses Are Adapting to the COVID-19 Crisis

Over the last few months, business practices around the world have changed. Face-to-face meetings have given way to video calls. Homes have become the new offices. And technology is not just a utility anymore, but a lifeline. To talk through some of the trends and new opportunities, ETCIO and... Read More

Leading Through Change

Jun 16, 2020 By Salesforce India

L&T Realty Invests in Upskilling Employees During the Global Pandemic

While COVID-19 may have hit India’s property sector hard, it hasn’t stopped L&T Realty from investing in its employees. The real estate development arm of engineering and construction major, Larsen & Toubro used the lockdown to empower its teams to enhance their CRM knowledge and skills... Read More

Leading Through Change

Jun 15, 2020 By Salesforce India

The 6th State of Marketing Report Uncovers Trends to Navigate Change

Marketers have always been at the forefront of change. A few months ago, their focus was on trying to innovate and stay ahead in a new decade where every industry, region, and customer experience is being disrupted. Technologies such as artificial intelligence (AI), along with increased customer... Read More

Customer Engagement, Leading Through Change, Marketing, Industry Report, Research