What are customer experience metrics? Here’s an infographic with an explainer article that tells you what they are, why they matter, and which customer experience metrics need your attention....
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As the world starts travelling again, equip your travel business with the right tools to offer not just affordable travel, but exceptional personalised customer experiences and service....
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The Fifth Salesforce State of Service Report explores how Indian businesses are adapting to changing customer expectations while keeping costs under control....
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For MSMEs that want to transform their customer service delivery for good, here are some essential tips and tricks from a successful OTT platform, aha....
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For any business, building a community through self-service channels is essential for growth. Here's why we need them to improve customer satisfaction and brand loyalty matter...
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What is a CDP and what's a CDP used for? This article gives you a comprehensive understanding of a customer data platform, how it works, and what it is used for....
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