Feature

May 19, 2021 By Heather Conklin

All About Trailhead, Salesforce’s Free Online Learning Platform

More than 3 million have skilled up with Trailhead; it breaks down barriers to learning and creates an entry to the Salesforce ecosystem.... Read More

CEO, Salesforce 101 Academy

Feb 19, 2021 By Taylor Price

New Research: Is CRM the Secret to Connecting Your Business Silos?

Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries.... Read More

360 Perspectives, Research, CEO, CRM, Customer Engagement, Thought Leadership

Oct 06, 2020 By Rohit Mahna

What’s the Outlook for Financial Services in the Next Normal?

A global survey of financial services institutions (FSI) and fintech and industry consultants reveals how the pandemic has affected their businesses and outlooks for the future... Read More

Customer Engagement, CEO, Financial Services, Leading Through Change

Sep 21, 2020 By Aaren Terrett

Never a Better Time To Start Actively Listening To Your Customers: Here’s How

Here’s advice on how to develop a listening engine to help operationalise customer feedback and start delivering more empathetic service today... Read More

Customer Engagement, CEO, Customer Success

Aug 17, 2020 By Chris Jacob

Marketing That Matters: Upskill Talent for the Strategy You Need

Here’s a look at three key data insights driving CMO decision-making today, informed by the State of Marketing and other consumer research. They also inspired lively conversation among top CMOs at our first Marketing in Motion event... Read More

Customer Engagement, CEO, Marketing, Marketing Cloud, Analytics, Data Management, Customer Experience, Digital Marketing, Digital Transformation

Jul 27, 2020 By Holly Rushton

Supply Chain: What CEOs Need to Know Now

COVID-19 has disrupted the supply chain of most companies around the world. Hear from ComplianceQuest CEO, Prashanth Rajendran on how this AppExchange partner extends Work.com, using its passion and expertise in quality, safety, and compliance management to help businesses reopen. ... Read More

Reopen Safely, CEO, AppExchange, Leadership Insights, Partners

Jul 20, 2020 By Jesse Sostrin

Stop Taking Adversity So Personally

There’s a lot of talk about resilience out there these days. Resilience is among the most essential leadership traits required to bounce back from crisis. It all begins with a crucial mindset shift followed by these two strategies... Read More

Future of Work, CEO, Leading Through Change, Leadership, Thought Leadership

Jul 13, 2020 By Heather Conklin

The Ground-Breaking, Emotional Journey of Digitising Your Business Model (And How We Can Help)

If you’re in a company C-suite in today’s atmosphere, you know this “digital transformation” everyone is talking about is critical. But igniting this kind of change on your own is an entirely different story. But, now anyone can fast track the move to digital with the help of Customer 360 Guides ... Read More

Digital Transformation, CEO, Customer Experience

Jun 29, 2020 By Ari Bendersky

How Companies Are Getting Back on Their Feet in a Pandemic

COVID-19 forced most companies into a state of course correction and innovation in order to stay afloat. You’ll find examples all over the business world. Amazon set up on-site testing labs and beefed up staff to handle ordering surges. John Deere created new safety measures for its warehouse... Read More

Future of Work, CEO, Leading Through Change