April 10, 2017 By Charles Daly

Take the Easy Route: 6 Ways Service Cloud Helps You Help Your Customers

Service Cloud delivers solutions for the realities of customer service in the digital age. It is proactive — rather than reactive — so your team can focus on delivering unequaled service rather than putting out fires all day. ... Read More

Customer Service

April 3, 2017 By Kelsey Jones

Make Your Customers Feel Loved with Mass Personalization

For many businesses, mass personalization — the act of creating campaigns or websites targeted to each specific customer’s history — has become crucial to getting sales.... Read More

Customer Service

March 21, 2017 By Salesforce Canada

How to (Properly) Launch a Twitter Account for Customer Service

It’s important to put the time and energy into your Twitter customer service, especially since companies that use the site as a social care channel can see a 19 per cent increase in customer satisfaction.... Read More

Customer Service

March 20, 2017 By Kathryn Casna

Kick Your Customer Service into High Gear with These Metrics

While there’s no easy answer, there are guidelines every company should consider when choosing KPIs.... Read More

Customer Service

March 16, 2017 By Amanda DiSilvestro

The Future is Here: Automation, AI, and Bots in Customer Service

Businesses must be prepared for the latest technologies, and for those that are on the horizon, in order to improve their customer service capabilities. Stronger customer service will ultimately help your company leave the competition in the dust.... Read More

Customer Service

March 9, 2017 By Kathryn Casna

Metrics and Morale: How to Keep Your Customer Service Department in Balance

Measuring how your customer service department is performing is the first step toward better service.... Read More

Customer Service

March 6, 2017 By Fan Bi

Before, During, and After: How to Improve Customer Service Every Step of the Way

Learn about ways to improve your customer service experience from beginning to end.... Read More

Customer Service

March 2, 2017 By Amanda DiSilvestro

4 Reasons Technology is The Key to Personalized Customer Service

Learn how companies are using technology to stay on top of customer service, and why this strategy improves the customer experience as a whole.... Read More

Customer Service

February 15, 2017 By Kathryn Casna

How User Interviews Will Improve Your Customer Journey—and Your Sales

One of the best ways to learn what your customers need is to ask them. Use these interviewing techniques to make your customer journeys better.... Read More

Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

Take the Easy Route: 6 Ways Service Cloud Helps You Help Your Customers

Make Your Customers Feel Loved with Mass Personalization

How to (Properly) Launch a Twitter Account for Customer Service

Kick Your Customer Service into High Gear with These Metrics

The Future is Here: Automation, AI, and Bots in Customer Service

Metrics and Morale: How to Keep Your Customer Service Department in Balance

Before, During, and After: How to Improve Customer Service Every Step of the Way

4 Reasons Technology is The Key to Personalized Customer Service

How User Interviews Will Improve Your Customer Journey—and Your Sales

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