Canada

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

Important Data Marketers Can Unlock From Customer Service

November 16, 2016 By Fan Bi

Important Data Marketers Can Unlock From Customer Service

By harnessing the data available from the customer service process, and collaborating openly and freely with customer service professionals, marketing leaders can enlist a new ally on the never-ending quest to learn more about their customers and contribute more to the organization as a whole.... Read More

Customer Service

What’s the Best Way to Train Your Customer Service Team?

November 8, 2016 By Kathryn Casna

What’s the Best Way to Train Your Customer Service Team?

Invest in your own training programs to turn unhappy customers into customers making rave reviews, giving you both marketing fodder and higher employee satisfaction.... Read More

Customer Service

How Artificial Intelligence Will Boost Customer Service

November 1, 2016 By Salesforce Canada

How Artificial Intelligence Will Boost Customer Service

The journey to AI in customer service should be thought through now so that SMBs get the most out of what the technology has to offer and ensure it brings value to its customers right away. ... Read More

Customer Service

How to Reduce Your Customer Service Team’s Stress and Improve Efficiency

October 12, 2016 By Salesforce Canada

How to Reduce Your Customer Service Team’s Stress and Improve Efficiency

Your customer service team is on the front lines with customers and builds a large part of your customer experience. Empower them with the right technology and actively work to reduce their stress using these tips.... Read More

Customer Service

How to Choose the Right CRM for Your Business

September 16, 2016 By Kathryn Casna

How to Choose the Right CRM for Your Business

What is a CRM? What does it do? Why do you need one? The answers to those questions (and more) are in this article.... Read More

Customer Service

What Happens When You Have a Seamless Live Chat Experience

September 12, 2016 By Amanda DiSilvestro

What Happens When You Have a Seamless Live Chat Experience

Live Chat is quickly emerging as one of the most popular and most successful customer service options.... Read More

Customer Service

How to Personalize Your Social Media Customer Service

August 31, 2016 By Salesforce Canada

How to Personalize Your Social Media Customer Service

Social media customer service needs to be personalized. Here's how.... Read More

Customer Service, Social Media

5 Signs Your Customer Service is Boosting Your Bottom Line

August 23, 2016 By Amanda DiSilvestro

5 Signs Your Customer Service is Boosting Your Bottom Line

Learn how you can tell the effect your customer service reps have on your profit margin.... Read More

Customer Service

7 Ways To Give Salespeople More Control Over The Customer Experience

August 22, 2016 By Fan Bi

7 Ways To Give Salespeople More Control Over The Customer Experience

Customer experience management is a task for all departments. Here's how your salespeople can play their part.... Read More

Customer Service

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