August 4, 2017 By Salesforce Canada

5 Keys To Cross-Selling And Upselling As A Customer Service Issue Wraps Up

There’s no magic formula to cross-selling and upselling, only best practices. ... Read More

August 2, 2017 By Salesforce Canada

7 Ways To Mine More Gold Out Of Customer Testimonials

Customer testimonials should be shown off in a way that says something more about who you are as a company. That’s the best way to ensure you’ll keep finding more gold among your most satisfied customers. ... Read More

Customer Service

July 26, 2017 By Peter Coffee

Why CRM is AI's Big Opportunity

In any number of everyday situations, we can become more productive in environments where data emerges and where a tireless and consistent machine intelligence can add value.... Read More

Customer Service

July 24, 2017 By Salesforce Canada

3 Budget-Friendly Ways for SMBs To Improve Customer Experience

While there can be great value in establishing a specific budget allocated towards CX design, there’s also a lot that organizations of any size can do today, using many of the resources they’ve already put towards other activities, that can accomplish the same thing.... Read More

Customer Service

July 18, 2017 By Salesforce Canada

Why It’s Time To Add Chatbots To Your Customer Service Team

Service and support can be complex in any company, but chatbots represent a unique opportunity to become faster, more efficient and ultimately more effective. ... Read More

Customer Service

July 7, 2017 By Salesforce Canada

How SMBs Can Make Their Customer Service Experience As Easy As 1, 2, 3

A great customer service experience is something everyone remembers, but they may not realize the hard work that goes into making it happen on a daily basis. Having a plan early, along with the right technology and real commitment are the three pillars that make it a lot easier. ... Read More

Customer Service

June 19, 2017 By Salesforce Canada

5 Customer Feedback Strategies That Work

When you get the details right, customer feedback will appear less of an added burden and more like the extra touch of personal attention that reinforces why a customer chose to do business with your firm in the first place. ... Read More

Customer Service

June 12, 2017 By Salesforce Canada

How To Put Conversational Service At The Heart Of Business Communication

The art of ‘conversational service’ is about having as natural and helpful a dialogue with customers as possible, but with everything in place behind the scenes to steer things to a successful outcome.... Read More

Customer Service

May 31, 2017 By Salesforce Canada

Four Types Of Service That Deliver The Best Customer Experience

Customer service and “customer experience management” may sound so similar they may seem like the same thing, but one really contributes to the other. When customers feel their needs have been satisfied, for example, that’s the perfect ending to a customer experience that began with learning... Read More

Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

5 Keys To Cross-Selling And Upselling As A Customer Service Issue Wraps Up

7 Ways To Mine More Gold Out Of Customer Testimonials

Why CRM is AI's Big Opportunity

3 Budget-Friendly Ways for SMBs To Improve Customer Experience

Why It’s Time To Add Chatbots To Your Customer Service Team

How SMBs Can Make Their Customer Service Experience As Easy As 1, 2, 3

5 Customer Feedback Strategies That Work

How To Put Conversational Service At The Heart Of Business Communication

Four Types Of Service That Deliver The Best Customer Experience

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