August 6, 2014 By Salesforce Canada

The Rise of the Chief Customer Officer

The C-suite is suddenly getting more crowded. According to a recent study by the CCO Council, “the chief customer officer is becoming a staple of modern business.” The annual study reveals that more established brands are hiring C-level professionals who will lead the charge to resolve customer... Read More

Customer Service, Featured

July 29, 2014 By Salesforce Canada

The Need for Speed: Meeting the Mobile Challenge

Can you imagine a scenario where you ask Apple’s Siri a question, and she says, “Can I get back to you in five minutes?” Wouldn’t that be irritating and not at all helpful? Besides, what would she do for five minutes? Information and information requests have a shelf life. The information is... Read More

Customer Service, Featured

July 23, 2014 By Salesforce Canada

Why the Best Customer Service is Invisible

You’ve heard it time and time again—customer service is a very hands-on part of a business, and if you rely too much on technology, you’re driving away customers. This can certainly be true at times, but not all the time. In fact, the best customer service is invisible and readily used by... Read More

Customer Service

April 14, 2014 By Salesforce Canada

The Top 8 Trends in Customer Service

We’ve officially entered the “age of the customer.” What does this mean? Buyers are more empowered than ever before and, as a result, are demanding a new level of customer service. While 92% of companies[1] [i] view customer experience as a top priority, 53% of customers say they have... Read More

Customer Service

June 11, 2013 By Salesforce Canada

One Simple Button to Prevent Cherry-Picking Customer Cases And Leads

Customers tell me that they have a problem with their agents cherry-picking cases and leads. They use assignment rules to assign the objects to queues, but once they're in queues, the agents look them up in list views and accept them from there. This can give opportunistic agents the ability... Read More

Customer Service, Developer

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

The Rise of the Chief Customer Officer

The Need for Speed: Meeting the Mobile Challenge

Why the Best Customer Service is Invisible

The Top 8 Trends in Customer Service

One Simple Button to Prevent Cherry-Picking Customer Cases And Leads

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