Amanda DiSilvestro

Amanda DiSilvestro gives small business and entrepreneurs SEO advice ranging from keyword research to recovering from Google Algorithm updates and changes. She writes on the side as a freelancer and works as the Marketing Manager for a Travel Company, Discover Corps, full-time. Learn more about her work at Plan, Write, GO.

October 14, 2021 By Amanda DiSilvestro

How Leaders Can Help Their Employees Succeed in the Remote Workplace

The transition to remote work can be a significant adjustment. However, for a growing number of companies, employees, and candidates, the reality is that remote work is not a temporary solution or benefit. According to Statistics Canada, 80 per cent of new teleworkers would like to continue working... Read More

Small Business, Startups

August 21, 2019 By Amanda DiSilvestro

Do You Have a Customer Service Management Strategy?

“We treat our customers like family” is a lovely sentiment, but it’s much too broad to be a customer service strategy, especially for larger customer service departments. An effective customer service management strategy is essential for the growth of a business; it sets the tone for how customers... Read More

Customer Service

August 20, 2018 By Amanda DiSilvestro

Marketing Funnels and Customer Journey Maps: Two Buzzwords You Need to Know

Marketing funnels and customer journeys are similar ideas, and some people new to the business may think the terms are interchangeable. However, they actually mean different things. ... Read More

Marketing

June 4, 2018 By Amanda DiSilvestro

13 Tweets That Will Help You Be a Better Businessperson

Here are 13 of the best recent business-related tweets. As well as some information on tracking down and connecting with industry leaders on social media.... Read More

Social Media

April 19, 2017 By Amanda DiSilvestro

How to Provide 24/7 Customer Service Without Hiring More Reps

From monitoring communities to training your customer service team, it’s important to remember that your customer response time directly impacts your net promoter score, and those two metrics affect the success of your company.... Read More

Customer Service

March 16, 2017 By Amanda DiSilvestro

The Future is Here: Automation, AI, and Bots in Customer Service

Businesses must be prepared for the latest technologies, and for those that are on the horizon, in order to improve their customer service capabilities. Stronger customer service will ultimately help your company leave the competition in the dust.... Read More

Customer Service

March 2, 2017 By Amanda DiSilvestro

4 Reasons Technology is The Key to Personalized Customer Service

Learn how companies are using technology to stay on top of customer service, and why this strategy improves the customer experience as a whole.... Read More

Customer Service