The energy industry has been dominated by handful of big companies for a long time now who’ve long been dominant in their markets. Small, new players need more than great ideas to compete in the space. They need to offer better, faster, and more personalized service as their key differentiator.
For...
Read More
Self-service customer support is table stakes in today’s world. Digital-first customers like to find their own answers, and most would rather use self-service than pick up the phone.
Building a customer-friendly support center is an effective and cost-efficient way for growing your business. You...
Read More
It comes as no surprise that nearly three-quarters of small and midsize businesses (SMB) will invest in software and apps over the next year, according to this June 2018 Vistage survey. But would you have guessed that — along with CRM — artificial intelligence (AI) tops the list of technologies...
Read More
There’s no denying the power of social media. Although social platforms were in their infancy just ten years ago, today 77% of Americans use at least one social network. Rocketing statistics like that mean one thing: social media is a must for businesses of any size — What a great opportunity to...
Read More
A few weeks ago, Mars Mundy pitched his operating system for the auto repair industry to Salesforce President and Chief Product Officer Bret Taylor during a 40-second elevator ride in 61-story Salesforce Tower. On Wednesday that chat paid off with the $250,000 top prize in Dreampitch —Dreamforce’s...
Read More
Looking for ways to get more done, faster? If your search brought you to Salesforce Essentials, our out-of-the box sales and service solutions for small businesses, you’re moving in the right direction.
But you may be able to get even more out of Essentials. Four small business leaders — and...
Read More
Artificial Intelligence (AI) isn’t just for large enterprises. Small and medium-sized businesses (SMBs) can leverage the power of AI through the latest technologies, too. In fact, SMBs everywhere are already on board the AI train — sometimes without even realizing it.
AI powers many applications...
Read More
Sylvie Mwila-Jonath blazed an unconventional trail to her current position as Head of IT for Torani. Born and raised in the Congo — a place where women have traditionally been expected to marry, stay at home, and raise a family — Sylvie initially dreamed of becoming a doctor.
Unfortunately, after a...
Read More
Innovative small businesses like Humu, 5P Consulting, and ThatSoftwareGuy are future-proofing CRM to streamline their operations
Small businesses are key drivers of the economy. They rank high in patent creation and create more than 60 percent of new U.S. jobs, according to the U.S. Small Business...
Read More
