360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 12, 2012 By Etienne Giraudy

How to Implement a Smart Template for Case Feed

In Salesforce’s Winter '13 release, the Case Feed UI is gaining a very powerful customization option: Smart Templates. In the old world of customer service, agents must manually select the correct email template - potentially scouring many libraries to do so. Now, when an agent opens a... Read More

Service Cloud

Oct 05, 2012 By Noella Tavares

Video Series: Understanding Salesforce Security and Sharing

In June, we brought you the first three videos in the “Who Sees What” series for Salesforce administrators, addressing common questions about roles, profiles, and data visibility: Who Sees What: Overview Who Sees What: Organization AccessWho Sees What: Object Access This month, we’ve... Read More

Sales Cloud, Service Cloud

Oct 01, 2012 By Corinne Roberts

How to Build a Live Contact Center in 60 Days

During Dreamforce the salesforce.com product teams get the incredible opportunity to showcase latest and best features of their products. So as our Service Cloud predecessors had done the previous two years, we decided to build a live contact center in order to demonstrate the power of our... Read More

Service Cloud

Sep 19, 2012 By Phil Novack

New Chatter Communities for Service Extends the Leadership of the Service Cloud

Salesforce.com just revealed another reason why the Service Cloud is the world’s #1 customer service app: Introducing Chatter Communities for Service. Chatter Communities for Service will turn the old world of legacy portals upside down by enabling customers to tap directly into a private... Read More

Service Cloud

Aug 28, 2012 By Sid Suri

The Four Dreamforce Essentials for Service Professionals

If you are customer service professional attending Dreamforce’12, we have a fantastic experience planned for you. The Service Cloud team has put together an exciting line up of events and sessions that will help you stay on top of the industry innovations. Here are some highlights: 1) Service... Read More

Dreamforce, Service Cloud

Aug 22, 2012 By Marissa Kraines

My Summer With The Service Cloud

When I started my MBA internship search, I knew exactly where I wanted to be (San Francisco), what I wanted to do (Product Marketing), and which company I wanted to work for (salesforce.com). It was “just” a matter of making this happen. Of course by this I mean that it was a stressful and... Read More

Careers, Service Cloud

Jul 13, 2012 By Corinne Roberts

How We Use Chatter to Prepare for Forrester

Yesterday, the leading industry analyst firm Forrester Research, Inc., released The Forrester Wave™: CRM Suites for Customer Service Solutions, Q3 2012 report. If you’re like me, the word wave conjures up vision of a cool stadium crowd trick, but in actuality it’s a comprehensive report on... Read More

Featured, Service Cloud

Jul 12, 2012 By Antony Passemard

Setting Up Data Categories for Chatter Answers Communities

With the Spring'12 release we introduced Chatter Answers. This product allows the Salesforce customers to rapidly deploy self-service support communities in order to improve the efficiency of their support strategy and reduce support costs. Many Admins were familiar with the way our... Read More

Service Cloud

Jul 11, 2012 By Sawan Deshpande

The Multi-Channel Imperative For Your Enterprise

Your enterprise today faces a generational challenge: you have to keep up with a rising tide of anychannel-anytime-anywhere customers. This calls for a make-or-break "multi-channel" transformation to your enterprise which has three key attributes: Leading-Edge, All-of-the-Above, and... Read More

Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Implement a Smart Template for Case Feed

Video Series: Understanding Salesforce Security and Sharing

How to Build a Live Contact Center in 60 Days

New Chatter Communities for Service Extends the Leadership of the Service Cloud

The Four Dreamforce Essentials for Service Professionals

My Summer With The Service Cloud

How We Use Chatter to Prepare for Forrester

Setting Up Data Categories for Chatter Answers Communities

The Multi-Channel Imperative For Your Enterprise

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First