At Dreamforce'12, Groupon.com and K12.com joined me on stage to share how they've transformed their telesales** operations. The two operations could not be further apart. Groupon.com does automated outbound B2B dialing to merchants around the globe to enroll them for their daily deals business....
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Your enterprise today faces a generational challenge: you have to keep up with a rising tide of anychannel-anytime-anywhere customers. This calls for a make-or-break "multi-channel" transformation to your enterprise which has three key attributes: Leading-Edge, All-of-the-Above, and...
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