Salesforce.com just revealed another reason why the Service Cloud is the world’s #1 customer service app: Introducing
Chatter Communities for Service.
Chatter Communities for Service will turn the old world of legacy portals upside down by enabling customers to tap directly into a private social community of industry peers and company experts. And unlike any other customer support solution, Service Cloud will seamlessly tie social communities together with a complete social contact center, all based on a common knowledge base. We’re excited about what this means for the future of social customer service.
Here are the highlights of Chatter Communities for Service:
- Customizable, Branded Experience: Chatter Communities for Service will leverage the Chatter Communities platform to give companies a customizable, branded location where their customers can ask questions, find answers, and receive help from both other community members and from the company directly.
- Single Place for Customer Support: Customers will no longer waste time searching through dozens of potential online help destinations to find the answers they need. With Chatter Communities for Service, customers will have a single destination to get answers quickly.
- Seamless Experience Across Channels: Customers expect to be able to start an interaction in one channel and finish it in any other channel with zero hiccups. With a common customer social profile at the heart of Service Cloud, Chatter Communities for Service will deliver a unified customer service experience that lets companies deliver seamless support across channels, even if the case begins in social media and is resolved in a service community.
- Conversations and Knowledge: Chatter Communities for Service will leverage a single underlying knowledge base to help customers find the right answer, the first time, every time.
Please see today’s press release for complete pricing and availability. For more product updates and info please follow
@ServiceCloud on Twitter and like the
Service Cloud on Facebook.
