If you are customer service professional attending Dreamforce’12, we have a fantastic experience planned for you. The Service Cloud team has put together an exciting line up of events and sessions that will help you stay on top of the industry innovations.

Here are some highlights:

1. Service Cloud Live!

Every year, Service Cloud powers the Dreamforce call center. Live service agents will sit in a fully operational call center, supporting attendee questions. They will field inquiries over the phone, email, Facebook, Twitter, the Dreamforce mobile application, and more.

Have support issues you need solved about your sessions? Trouble with your registration, different events occurring all over Dreamforce – contact us through any one of these support channels – they will be answered by live agents sitting on the campground floor.

Want to see the next generation contact center in action? Interested in learning how we deployed 9 channels in a single multi-channel agent desktop in 8 weeks? Curious for a behind-the-curtain look at how your Dreamforce support questions get answered? Come take a tour of the Live Call Center, speak with agents and see the next generation multi-channel agent console in action.  

2. The Product Keynote

On Thursday at 10:30 AM, watch the Service Cloud product keynote as the Service Cloud product leadership unveils the latest and future capabilities of Service Cloud. This year Service Cloud will showcase our customer and automobile leader Nissan using the Service Cloud to build a better relationship with its customers and dealers. 

3. International Customer Management Institute (ICMI)

Similar to last year, leading analysts from ICMI will be presenting 10 sessions at Dreamforce. From Developing a Culture of Engagement in Your Contact Center to Agent Coaching to Choosing the Right Metrics, industry thought leaders ICMI will be pushing the envelope on analyzing and discussing the latest trends in customer support.

4. Sessions

At the end of the day content is king, and nowhere will you find more industry thought leadership than in the 80+ service breakout sessions. From analyst sessions with Forrester and to customer cases studies, rapid-fire panels and “meet the leadership” sessions, everything you’ve ever wanted to know about Service Cloud will be answered over the course of four days.