360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 25, 2013 By Francois Lopitaux

The Service Cloud is the First Product to be KCS Verified (Version 5)

The Service Cloud team is thrilled to announce that we’re the first product to achieve the highest level of KCS Verification - Version 5 - by the Consortium for Service Innovation. Knowledge-Centered Support (KCS) is the industry standard for managing your Knowledge Base. This new... Read More

Customer Service, Service Cloud

Jan 22, 2013 By Corinne Roberts

Kate Leggett Predicts the Future of Customer Service

As a principal analyst for Forrester Research, Inc., Kate Leggett’s research and blogs are always something the Service Cloud pays close attention to. Kate’s research focuses on helping organizations establish and validate customer service strategies - this includes vendor selection, project... Read More

Customer Service, Service Cloud

Dec 10, 2012 By Corinne Roberts

How the Service Cloud Improves Agent Productivity in the Contact Center

Maximizing agent productivity is the holy grail for all VPs of Customer Support. In a recent study commissioned by Forrester Research on behalf of salesforce.com, the number one problem surveyed companies have is that “agents must use multiple applications to find the information they need.” This... Read More

Customer Service, Service Cloud

Dec 07, 2012 By Gautam Vasudev

Useful Keyboard Shortcuts in the Service Cloud Console

One of the most exciting features in the Service Cloud Console is Keyboard Shortcuts (also known as Hotkeys). Keyboard Shortcuts allow users to navigate, edit and save records using just the keyboard. They can be used to launch custom action as well. Once you start collapsing multiple actions... Read More

Service Cloud

Oct 31, 2012 By Noella Tavares

Access the Salesforce Help Portal from Anywhere

Have you ever wanted to read or share an online help topic without being logged in to the Salesforce application?Now you can – no login required! Salesforce Help is available here, http://help.salesforce.com, for everyone. Bookmark it now! What is the Salesforce help portal? The... Read More

Sales Cloud, Service Cloud

Top 10 Service Cloud Presentations from Dreamforce '12

Oct 29, 2012 By Corinne Roberts

How to Listen and Engage With Your Customers on Social Media

Last week I made the case for customer service through social media, and I’m going to assume everyone is now not only convinced - but excited! - to transform the way their business does customer service. So let’s take a closer look at the art of listening to your customers, and why smart... Read More

Featured, Customer Service, Service Cloud

Oct 22, 2012 By Luc Arnold

4 Steps to Better Reporting in Salesforce

The true value of keeping your data in Salesforce is that you can report on it using pre-built or custom reports. With reports you can create visibility amongst your co-workers and management teams, and use the data to create actionable metrics and dashboards. To take full advantage of... Read More

Sales Cloud, Service Cloud

Oct 17, 2012 By Lauren Ingram

5 Steps to Success with Salesforce Ideas

Ideation projects fail all the time. As the Product Manager for Ideas here at salesforce.com, I’m not supposed to say this out loud, but of course -- it’s true. A project to innovate with your customers (or your employees, or partners) is a project like any other, and even after you get it... Read More

Collaboration, Service Cloud

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The Service Cloud is the First Product to be KCS Verified (Version 5)

Kate Leggett Predicts the Future of Customer Service

How the Service Cloud Improves Agent Productivity in the Contact Center

Useful Keyboard Shortcuts in the Service Cloud Console

Access the Salesforce Help Portal from Anywhere

Top 10 Service Cloud Presentations from Dreamforce '12

How to Listen and Engage With Your Customers on Social Media

4 Steps to Better Reporting in Salesforce

5 Steps to Success with Salesforce Ideas

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First