Feb 05, 2013 By Noella Tavares

Online Help Reorganized for the Way You Work

For the Salesforce Spring ’13 release, the Salesforce Documentation and User Assistance team has improved the Salesforce Help site to better support the way you work. The online help site gives you the information you need to be successful; view help topics for whatever Salesforce application or... Read More

Sales Cloud, Service Cloud

Oct 31, 2012 By Noella Tavares

Access the Salesforce Help Portal from Anywhere

Have you ever wanted to read or share an online help topic without being logged in to the Salesforce application?Now you can – no login required! Salesforce Help is available here, http://help.salesforce.com, for everyone. Bookmark it now! What is the Salesforce help portal? The... Read More

Sales Cloud, Service Cloud

Oct 05, 2012 By Noella Tavares

Video Series: Understanding Salesforce Security and Sharing

In June, we brought you the first three videos in the “Who Sees What” series for Salesforce administrators, addressing common questions about roles, profiles, and data visibility: Who Sees What: Overview Who Sees What: Organization AccessWho Sees What: Object Access This month, we’ve... Read More

Sales Cloud, Service Cloud