360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 05, 2015 By Emily Stanford

"Start Your Year Off Right": A New Salesforce E-Book

While the new year can mean personal resolutions, like diet and exercise, from a business perspective, a new year can mean fresh prospects, opportunities, and ways to innovate. As we reflect on 2014, we've taken a look at all of the customers we've talked to about their best practices and... Read More

Analytics, Chatter, Apps, Community, Customer Service, Service Cloud, Sales, Leadership, Collaboration, Featured, Community Cloud, Platform, Cloud

Jan 05, 2015 By Jessica Kremer

Spring Into the Salesforce Spring '15 Release [INFOGRAPHIC]

Get ready to spring into Salesforce’s Spring’15 release. The Spring ’15 release helps you connect with your customers anywhere, with the Customer Success Platform. With more than 250 new and improved features, Spring’15 lets you build meaningful connections with your customers, partners, and... Read More

Analytics, Cloud, Community Cloud, Marketing Cloud, Platform, Sales Cloud, Seasonal Release, Service Cloud

Dec 15, 2014 By Thomas DePew

Measuring Service Success: Attach Rates Raise Profits

Many of us have had the experience of buying a car from a dealer, but then going anywhere but the dealer for additional services and add-ons. Oil change? Take it to Kwik-Kar. Major repairs? Take it to your local mechanic. While dealerships do a pretty good job of selling extended warranties (e.g.... Read More

Customer Service, Service Cloud

Dec 01, 2014 By Emily Stanford

Beyond the Portal: Driving Support With Communities [WEBINAR]

It’s unlikely that you need any more convincing that delivering effortless customer service time and time again is critical to the success of your business. After all, some studies have found that 91 percent of unhappy customers will not do business with you again if they can help it. But there’s... Read More

Featured, Service Cloud, Customer Service, Community

Nov 12, 2014 By Larry Alton

3 Keys to Successful Online Customer Support

Chances are, you’ve experienced the crushing frustration of going in automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative. Or perhaps you’ve struggled with faulty apps that disconnect while you try to... Read More

Featured, Desk.com, Customer Service, Service Cloud

Nov 10, 2014 By Marissa Kraines

The Best of Dreamforce is Coming to New York

You’ve all read the recaps, heard the buzz, and seen the content online, but it doesn’t compare to attending Dreamforce in person. So, we’re bringing all the action, excitement, education, and big announcements to our friends on the East Coast, for FREE! Register for free now and come experience... Read More

Cloud, Dreamforce, Events, Featured, Marketing Cloud, Platform, Sales Cloud, Service Cloud

Nov 04, 2014 By Bob Furniss

Unleashing the Customer Voice With Service Cloud

Gone are the days companies can afford to think of customer service as a drain on resources and bottleneck to increasing sales. Now the most innovative companies have turned customer service centers into customer engagement hubs with more data and insight on customers than any marketing or sales... Read More

Customer Service, Featured, Service Cloud, Community Cloud, Cloud

Oct 31, 2014 By Anne Haack

Customer Story: Salesforce Rises to the Top of Angie’s List

Angie’s List built its success on helping millions of consumers find the best service providers in more than 700 categories. So when the company started its search for a CRM solution, they insisted on a partner with an equally sterling reputation. “The power of Angie’s List is our reputation as a... Read More

Cloud, Featured, Sales Cloud, Service Cloud, Customer Story

Oct 31, 2014 By Emily Stanford

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

The modern customer is armed with the tools to conduct thorough research when making a purchasing decision. This empowered customer is hard to obtain and even harder to keep. As a result, customer service is the key to business success, but the expectations are incredibly high. Do you have the... Read More

Analytics, Apps, Small Business, Customer Service, Featured, Desk.com, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

"Start Your Year Off Right": A New Salesforce E-Book

Spring Into the Salesforce Spring '15 Release [INFOGRAPHIC]

Measuring Service Success: Attach Rates Raise Profits

Beyond the Portal: Driving Support With Communities [WEBINAR]

3 Keys to Successful Online Customer Support

The Best of Dreamforce is Coming to New York

Unleashing the Customer Voice With Service Cloud

Customer Story: Salesforce Rises to the Top of Angie’s List

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First