Bob Furniss

Bob Furniss is the Director of the Customer Care Practice at Bluewolf, a Salesforce Global Strategic partner and a global business consulting firm that produces extraordinary customer moments to accelerate business outcomes. For more than 30 years Bob Furniss’ career has focused on helping companies improve customer experiences. As the Director of Bluewolf’s Service Cloud practice, Bob leads a team of consultants focused on improving customer service and engagement.Follow him on Twitter @bobfurniss

Nov 04, 2014 By Bob Furniss

Unleashing the Customer Voice With Service Cloud

Gone are the days companies can afford to think of customer service as a drain on resources and bottleneck to increasing sales. Now the most innovative companies have turned customer service centers into customer engagement hubs with more data and insight on customers than any marketing or sales... Read More

Customer Service, Featured, Service Cloud, Community Cloud, Cloud

Sep 18, 2014 By Bob Furniss

3 Ways Healthcare Providers Can Revolutionize Patient Care

Healthcare is a fast-growing and high-demand industry that nearly everyone depends on, usually at critical times. Yet it is ranked as one of the worst customer service providers, following TV and internet/wireless providers. Whether it’s finding a doctor you trust, getting your prescription... Read More

Featured, Customer Service