360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 06, 2015 By Andrew Konoff

Startups: Forget Everything Except Customers

There are many companies that exist and profit because they’re focused intensely on building better customer experiences. This isn’t an article about those companies. It’s about what comes before them: an idea, and the willingness to carry that idea through to its logical conclusion. In other... Read More

Cloud, Featured, Service Cloud, Small Business

Feb 06, 2015 By Thomas DePew

Clearing the Fog in Cloud Computing

With the success of Cloud Computing as an accepted approach to solving enterprise-level business problems, many cloud computing solutions have arisen. Cloud computing solutions often seem to take different approaches to the cloud, and as a result, leave buyers confused. In this article, I'll... Read More

Cloud, Featured, Service Cloud

Feb 05, 2015 By Kevin Paschuck

How Philly Innovates with Salesforce

In our blog last week, Tim outlined the six major technology trends that are impacting relationships between citizens and the state/local governments that serve them. The rise in mobile/social popularity, frequency of apps, increasing number of connected products, growing data... Read More

Cloud, Collaboration, Community Cloud, Featured, IT, Marketing Cloud, Service Cloud, Customer Story

Feb 04, 2015 By Andrew Konoff

3 Simple Steps to Taking Advantage of Customer Support Wins

There are enough stories of customer support failures out there to make you want to run and hide under a rock. That’s not what this article’s about, though - and it’s not what customer service is about. Companies that really understand exceptional customer service know that it’s more about... Read More

Featured, Customer Service, Service Cloud

Feb 03, 2015 By Andrew Konoff

3 Numbers To Sell Marketers on Customer Experience

Customer experience management didn’t always go by that name, but people have always recognized the value of excellent customer experiences. One of the benefits: word-of-mouth advertising. But didn't you always wonder how a business got word-of-mouth advertising? Nobody seemed to have a real... Read More

Marketing, Customer Service, Service Cloud

Feb 02, 2015 By Jessica Kremer

Check Out the New Features in the Upcoming Spring '15 Release

Discover all the new features in Spring ’15 Release Notes to learn how you can connect with your customers anywhere, with the Customer Success Platform. There are over 250 new and improved features in the Spring ’15 release and over 130 of the features were inspired by our customers and the... Read More

Cloud, Platform, Sales Cloud, Seasonal Release, Service Cloud

Jan 15, 2015 By Drew Beechler

How to Get Started Turning Your Business into a Mobile Business

According to comScore, 176 million people in the U.S. owned a smartphone as of November 2014. That’s over 50% of the entire U.S. population that carries a supercomputer in their pocket. Sales, customer service, marketing, and every other part of your business is being revolutionized by... Read More

Marketing, Customer Service, Sales, Small Business, Marketing Cloud, Mobile, Sales Cloud, SMB Spotlight, Service Cloud

Jan 12, 2015 By Jessica Kremer

The Spring '15 Release Preview is Here [SLIDESHARE]

Check out the new Spring ’15 Release Preview to learn how you can connect with your customers anywhere with the Customer Success Platform. With over 250 new features in the Spring ’15 release, you can now build meaningful connections with your customers, partners, and employees on any device. The... Read More

Cloud, Community Cloud, Featured, Marketing Cloud, Platform, Sales Cloud, Seasonal Release, Service Cloud

Jan 06, 2015 By Matt Dixon & Nick Toman

Delight Doesn't Pay

Think about your last trip to the airport. Did you stand in a long line for your boarding pass? Or did you jump at the chance to use the self-service kiosk? As two of the co-authors of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, we — Matt Dixon, Executive... Read More

Featured, Customer Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Startups: Forget Everything Except Customers

Clearing the Fog in Cloud Computing

How Philly Innovates with Salesforce

3 Simple Steps to Taking Advantage of Customer Support Wins

3 Numbers To Sell Marketers on Customer Experience

Check Out the New Features in the Upcoming Spring '15 Release

How to Get Started Turning Your Business into a Mobile Business

The Spring '15 Release Preview is Here [SLIDESHARE]

Delight Doesn't Pay

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First