360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 29, 2015 By Emily Stanford

6 Steps to Deliver a Complete Service Experience: A New Salesforce E-Book

Your customer service representatives are so much more than support agents — they’re your brand ambassadors. Whether it’s over the phone, in person, on the web, through email, or on social media, your customers expect a service experience that is smarter, more personalized, and requires minimal... Read More

Customer Service, Featured, Leadership, Service Cloud, Service

Jul 23, 2015 By Emily Stanford

The Patient Success Platform: Making Patient-Centric Care Easier than Ever with Salesforce

All industries are facing immense changes in the way companies interact with their customers. But healthcare especially is experiencing a variety of disruptive pressures and patients are expecting better service experiences, powered by transparency, omnichannel access and personalization. But... Read More

Customer Service, E-Books, Featured, Leadership, Service, Service Cloud

Jul 13, 2015 By Erin Sherbert

VIDEO: Dealstruck Explains How Starting Your Own Business Never Stops Being Scary

Dealstruck is a budding financial technology company that provides loans to other small businesses to help them get started—and grow. Founded in 2013, the San Diego-based startup has evolved into a 50-person company that’s secured more than $60 million in loans for more than 600 small businesses.... Read More

Innovation, Sales Cloud, Service Cloud, Small Business, SMB Spotlight, Customer Story

Jul 06, 2015 By Dennis Picht

4 Tips for Implementing Chat as a Support Channel

Today’s consumers have an expectation of channel choice in how they interact with companies, including phone, email, web, social, and my favorite, chat. If you’re looking into offering chat as an exciting new channel, there are a few things you need to consider before getting started: 1. How to... Read More

Service, Service Cloud

May 11, 2015 By Jessica Kremer

The Summer '15 Release Admin Quick Wins Guide

Check out the new Admin Quick Wins Guide to learn about Summer ‘15 features that are quick and easy to turn on. With over 225 new features in the Summer ’15 release, it can be tough as an Admin to know what features to focus on and which features can be quick wins. The Summer ’15 Admin Quick Wins... Read More

Analytics Cloud, Cloud, Community Cloud, Featured, Marketing Cloud, Platform, Sales Cloud, Service Cloud

May 04, 2015 By Thomas DePew

Socially Awkward: Social Customer Service in the Trenches

Social Customer Service is a capability that companies realize needs to be part of their customer service strategy. In the press there are stories of great service delivered through social channels, as well as horror stories of companies that have made serious mistakes in those channels. This... Read More

Customer Service, Service, Service Cloud, Social, Social Media

Apr 27, 2015 By christine-vorderer

Small Business Spotlight: How Microsystems Keeps Happy Customers With Happy Employees

With over 20 years of dedicated focus on document production and management, Microsystems’ technology solutions have been expressly designed for industries that rely on complex documents as their lifeblood. Our deep knowledge base and technical expertise are the result of long-tenured and trusting... Read More

Customer Service, Service Cloud, SMB Spotlight, Small Business

Apr 27, 2015 By Jessica Kremer

Dive Into the Summer '15 Release

Get ready to dive into Salesforce’s Summer ’15 release. The Summer ’15 release helps you instantly turn insights into action with the Customer Success Platform. With more than 225 new and improved features, the Summer ’15 release lets you gain powerful insights about your business and then... Read More

Cloud, Analytics Cloud, Community Cloud, Featured, Marketing Cloud, Platform, Sales Cloud, Service Cloud

Apr 17, 2015 By Gautam Vasudev

Salesforce Console Best Practices: Creating A Desktop Your Agents Love, Part 1

If you've spent time with the Salesforce Console, you'll know that this alternative view of Salesforce has a lot of power under the hood. That power comes from features like standard record layouts, workspaces, sidebar and footer components, keyboard shortcuts, push notifications, presence, macros... Read More

Customer Service, Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

6 Steps to Deliver a Complete Service Experience: A New Salesforce E-Book

The Patient Success Platform: Making Patient-Centric Care Easier than Ever with Salesforce

VIDEO: Dealstruck Explains How Starting Your Own Business Never Stops Being Scary

4 Tips for Implementing Chat as a Support Channel

The Summer '15 Release Admin Quick Wins Guide

Socially Awkward: Social Customer Service in the Trenches

Small Business Spotlight: How Microsystems Keeps Happy Customers With Happy Employees

Dive Into the Summer '15 Release

Salesforce Console Best Practices: Creating A Desktop Your Agents Love, Part 1

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First