360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 16, 2020 By Ari Bendersky

Back To Campus: University of Kentucky’s Comprehensive Return-To-School Plan

School administrators across the country will soon either welcome students back to campus or continue a virtual learning environment. Here's how the University of Kentucky, created a comprehensive plan to safely and effectively bring its student and faculty populations back to campus.... Read More

CEO, Reopen Safely, Leading Through Change

Jul 14, 2020 By Lisa Lee

4 Possible Pandemic Scenarios Every Retail Bank Needs To Consider

Retail banks are a cornerstone of COVID-19 recovery, processing a huge volume of PPP loan applications, offering forbearance, and relief programs. Here are four possible pandemic scenarios every retail bank needs to consider... Read More

Reopen Safely, Financial Services, CEO

Jul 14, 2020 By Matt Goodrich

Increased Security in the Public Sector Is Supporting Rapid Technology Modernization

Matt Goodrich, a former official in the federal government, explains how increased cybersecurity makes technology modernization possible for the U.S. government with the launch of the new Government Cloud Plus product... Read More

Reopen Safely, IT, Public Sector

Jul 09, 2020 By Ari Bendersky

People Are Concerned About Commuting; Here’s What That Means for Offices

As more companies weigh reopening workplaces around the country following shutdowns due to the COVID-19 pandemic, another question arises: how will workers get to their offices?... Read More

Reopen Safely, CEO

Jul 08, 2020 By John Conley

5 Best Practices We’ve Seen From Our Contact Tracing Deployments

CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.... Read More

Reopen Safely, IT, Health Cloud, Healthcare & Life Sciences, CRM, Best Practices

Jul 08, 2020 By Brett Grossfeld

Survey Says: SMB Customers Want Safety Above All Else in the New Normal

In May 2020, Salesforce conducted a survey to learn about customers of small businesses in light of recent health and economic challenges. Here are the three insights we found especially telling... Read More

Reopen Safely, Small Business

Jul 06, 2020 By Ari Bendersky

Two Data Points Should Inform Your Return To the Office

Returning to the office all boils down to actual capacity and employee desire. In this landscape, data can play an important role in navigating this difficult decision. Here's what should inform your return... Read More

Reopen Safely, CEO, Work.com

Jul 01, 2020 By Jessica Ding

Business as Usual in a Global Pandemic? How Kohler Pulled It Off

With many Americans remodeling their homes while sheltering in place, furniture manufacturer Kohler is discovering what its customers need — and delivering on those needs today. Find out how the cutting-edge brand is channeling its resources into meeting the challenges of the new world. ... Read More

Reopen Safely, Retail, Leading Through Change, Commerce

Jun 29, 2020 By David Berthy

Post-Apocalyptic Shopping and the Case for Optimism

With a roiling pandemic as a backdrop, we’re tasked with imagining the post-apocalyptic future of retail. Here are some possible scenarios. ... Read More

Reopen Safely, Commerce, Ecommerce, Retail

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Back To Campus: University of Kentucky’s Comprehensive Return-To-School Plan

4 Possible Pandemic Scenarios Every Retail Bank Needs To Consider

Increased Security in the Public Sector Is Supporting Rapid Technology Modernization

People Are Concerned About Commuting; Here’s What That Means for Offices

5 Best Practices We’ve Seen From Our Contact Tracing Deployments

Survey Says: SMB Customers Want Safety Above All Else in the New Normal

Two Data Points Should Inform Your Return To the Office

Business as Usual in a Global Pandemic? How Kohler Pulled It Off

Post-Apocalyptic Shopping and the Case for Optimism

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First