360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 28, 2020 By Holly Rushton

Supply Chain: What CEOs Need To Know Now

COVID-19 has disrupted the supply chain of most companies around the world. Hear from ComplianceQuest CEO, Prashanth Rajendran on how this AppExchange partner extends Work.com, using its passion and expertise in quality, safety, and compliance management to help businesses reopen. ... Read More

Reopen Safely, CEO, AppExchange, Leadership Insights, Partners

Jun 28, 2020 By Amanda Nelson

An Invite-First Culture: Reopening for CEOs

As organizations around the world are working to reopen their locations, many are looking to understand the new processes and procedures to make that possible. Keith Metcalfe, CEO of Traction Guest, has insights on how to do that successfully. Join us to learn more about his strategy... Read More

Reopen Safely, CEO, AppExchange, Customer Experience, Leadership Insights, Partners

Jun 27, 2020 By Amanda Nelson

Risk Management: The CEO’s New Imperative

Incident management and disaster recovery have always been a part of corporate strategy, but now it's front and center. Bob Sibik, Co-Founder, Fusion Risk Management, shares, advice on keeping employees, customers, partners, and communities safe and informed... Read More

CEO, AppExchange, Partners, Leadership Insights, Reopen Safely

Jun 26, 2020 By JR Linne

The Profoundly and Permanently Altered Role of the Retail Associate

Remember when retail associates chatted with shoppers, helped them select merchandise, adjusted fit, and assisted customers with slipping their feet into shoes? Those niceties may represent a bygone era of retail. Here are four defining traits of the COVID-era retail associate ... Read More

Reopen Safely, Commerce, Retail

Jun 25, 2020 By JR Linne

In-Store Shopping Will Be (Mostly) Hands-Free — From Curbside To Cash Register

The new model for contact-free shopping goes far beyond apps like Apple Pay and Android Pay, which are already widely in use. True contactless shopping starts at the curbside outside the store and encompasses everything that happens in the store until the customer leaves.... Read More

Reopen Safely, Commerce, Leading Through Change, Retail

Jun 24, 2020 By JR Linne

Say Goodbye To Browsing: Retail Shopping in 2020 Gets a Total Makeover

Hand-off browsing, fitting room appointments, and smart lights — This is shopping in 2020. The pandemic has forced stores to redesign, rethink, and reimagine the entire experience around new health regulations and new customer expectations. Here's how retail looks in 2020... Read More

Digital Transformation, Commerce, Leading Through Change, Retail, Reopen Safely

Jun 22, 2020 By Noah Kravitz

How To Reopen Your Small Business With Safety and Flexibility in Mind

Wondering how to reopen your small- or medium-sized (SMB) workplace in the wake of the global COVID-19 pandemic? The CDC has some guidance but it's just that — recommendations — not hard and fast laws or regulations. What follows is our comprehensive guide to reopening your small business... Read More

Reopen Safely, Small Business, Leading Through Change

May 26, 2020 By Elizabeth Pinkham

Entering the Next Phase of Recovery: Reopening Our Offices in Korea, Hong Kong, and China

This week, we took the next step of our recovery journey with the reopening of our offices in South Korea, Hong Kong, and China, building on the plan we shared earlier this month on how we’re going to welcome back our employees with the help of Work.com. You might be wondering, why now and what... Read More

Future of Work, Salesforce Ohana, Leading Through Change, Reopen Safely

May 20, 2020 By Matt Jaffe

Reopen Your Business and Keep Your Community Safe

Business will be anything but usual as our nation, companies, and communities start to reopen. Many tough questions lie ahead — what to expect, how to prepare, how to stay safe? A phased approach makes sense, but where and how does one start? In our recent virtual event on how to reopen your... Read More

CEO, Future of Work, Leading Through Change, Reopen Safely

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Supply Chain: What CEOs Need To Know Now

An Invite-First Culture: Reopening for CEOs

Risk Management: The CEO’s New Imperative

The Profoundly and Permanently Altered Role of the Retail Associate

In-Store Shopping Will Be (Mostly) Hands-Free — From Curbside To Cash Register

Say Goodbye To Browsing: Retail Shopping in 2020 Gets a Total Makeover

How To Reopen Your Small Business With Safety and Flexibility in Mind

Entering the Next Phase of Recovery: Reopening Our Offices in Korea, Hong Kong, and China

Reopen Your Business and Keep Your Community Safe

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First