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Littlesuperhero

Your last Employee of the Month award went to a customer service rep who spent hours looking through call logs and scribbled notes to reconstruct a case history. Then she stayed late to do Web searches and email colleagues for answers. Finally she was able to cobble together a resolution at the last minute that satisfied a good customer and kept his firm loyal. A heroic effort like that is something to celebrate—as long as it’s really, really rare. If it happens regularly, you’ve got a problem. (Read more on the Desk.com blog)