360 PERSPECTIVES

How To Connect Silos
and Put Customers First

12 Skills You Need to Keep Your Job in Sales

Apr 22, 2013 By Kyle Porter

12 Top Sales Skills to Know

Trends show that we’ve entered into an age of buyer empowerment. Our prospects now have the ability to research offerings and make decisions independent of communication with sales reps. Some reports state that the average buyer is nearly 70% through the sales process before they contact a... Read More

Featured, Sales

Apr 19, 2013 By Dana Oshiro

The Challenge of Showing Your Customers You Care During a Crisis

At a time when the unexplainable is happening and when emotions are high, it's hard to know how to comfort your customers and employees. In the wake of the Boston marathon tragedy, clicking the Facebook like button could not be further from what I want to express. A number of business leaders... Read More

News

Apr 19, 2013 By Anna Eschenburg

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community discussed this week, and introduce you to new community members you should be following. The opportunity pipeline report in... Read More

Community

Apr 18, 2013 By Jeremy Einhorn and Nick Hultink

Think Big: Drive Startup Growth with the Right Business Tools

As part of our jobs in Sales, we get to work with really incredible startups and witness their development at every stage. Some of those starts are trying to scale as they grow and others are just trying to find the shortest path to being successful. That said, almost every startup... Read More

Featured, Sales, Small Business

Apr 18, 2013 By John Tschohl

How Great Customer Service Helps Retain Great Employees

John Tschohl, called the “guru of customer service,” by USA Today, Time and Entrepreneur magazines, is a best-selling author, service strategist and president of Service Quality Institute. John is a regular contributor to the Desk.com Blog Expert Corner series. As you... Read More

Desk.com, Customer Service

Apr 18, 2013 By Jake Schmitt

Segmentation, Your Key to Successful Sales Territory Planning

To get more tips and best pratices about segnmentation and territory planning, read our 7 Tips for Account Planning Ebook. Segmentation is an integral component to the territory planning process . When managers are drawing the lines, market segments are just as important as... Read More

Data.com, Sales

Apr 17, 2013 By Lisa Skapinker

How to Turn Average Performers Into Sales Rockstars

The truth about building teams is that every one of your hires is not going to be a rockstar from day one. There will always be employees who close more deals, bring in more new business, and manage relationships better than other employees. But instead of giving up on those employees who don’t... Read More

Sales

Apr 16, 2013 By Dana Oshiro

You Too Can Be a Lean Startup

Every so often, I'll catch myself using words like "lean startup", "iterate" and "A/B testing" and cringe. It's true that Eric Ries' Lean Startup has become a must-read for early-stage technology entrepreneurs, but that's no reason to start peppering... Read More

Small Business

Apr 15, 2013 By Andrew Gothelf

A Quick Guide to Social Media Marketing at Salesforce

This post originally appeared on the Salesforce Marketing Cloud blog. Like many marketing teams, Salesforce uses Salesforce Marketing Cloud to organize their teams, manage their campaigns, optimize their content and measure their social media marketing success. Here's how. Social Media... Read More

Marketing Cloud, Social

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

12 Top Sales Skills to Know

The Challenge of Showing Your Customers You Care During a Crisis

Salesforce Community: Tweets of the Week

Think Big: Drive Startup Growth with the Right Business Tools

How Great Customer Service Helps Retain Great Employees

Segmentation, Your Key to Successful Sales Territory Planning

How to Turn Average Performers Into Sales Rockstars

You Too Can Be a Lean Startup

A Quick Guide to Social Media Marketing at Salesforce

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First