360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 03, 2013 By Jason Boies

5 Benefits of Creating Customer Communities

This summer we are releasing Salesforce Communities -- our latest innovation that will help your company create online portals to better connect with your customers, partners and products. Powered by Salesforce Chatter, the leading enterprise social network, Salesforce Communities will put... Read More

Chatter, Collaboration

May 02, 2013 By Brian Halligan

How Lessons From Baseball Can Power Your Business

by Brian Halligan, Founder and CEO, HubSpot Historically, professional baseball has been concerned with stats like RBIs, batting average, on-base percentage and the like. But for over a century only one team, the Oakland A’s, considered that maybe those stats failed as KPIs for... Read More

Marketing, Work

May 02, 2013 By Kevin O'Hara

Your Motivation is Important to Us: Use Gamification to Amp Up Your Customer Reps

Customer service reps are no strangers to contests and leaderboards, which have long been a motivational mainstay at call centers. Unfortunately these old-fashioned poster-boards aren’t the most inspiring type of contest, especially in this digital age. In an industry that is tough enough... Read More

Customer Service

May 01, 2013 By John Barrows

5 Worst Sales Scenarios and How to Avoid Them

Sales is one of the most difficult professions in the world. There are so many variables in what we do on a daily basis it’s hard to keep everything in line. Here are some common challenges we all face and some actionable tips on how to address them. 1. Getting caught... Read More

Featured, Sales

May 01, 2013 By Kevin Eikenberry

How to Win a Lifelong Customer (After You Screw Up)

Have you ever screwed up in a personal relationship? Have you ever said the wrong thing, missed a deadline or otherwise disappointed someone? When that happened, if you cared about the relationship, what did you do? Your answers may vary, but I’m confident you were most successful when you... Read More

Desk.com, Customer Service

Apr 30, 2013 By Brent Adamson

Why the Challenger Sales Rep is the Rep of the Future

The role of the sales rep is shifting from transactional reps who present information, to Challenger reps who teach customers how to improve their businesses. Differentiation on features and benefits no longer works. Why? Customers believe your brand and products are good –... Read More

Sales, Sales Cloud

Apr 30, 2013 By Amanda Nelson

How to Become a Social Media Influencer in Your Industry

Social media influencers are the people who get the attention of the biggest brands, have a real following, are actively involved in social media and create great content. With a little patience, you can become a social media influencer. Here’s how to get started. Create Relevant and Unique... Read More

Marketing, Marketing Cloud, Social

Apr 30, 2013 By Dana Oshiro

Body Language Tricks Every Professional Should Master

If people really do buy based on emotion , then what are we selling about ourselves through our posture or lack thereof? Harvard professor and social psychologist Amy Cuddy challenges us to pose like superheroes before a meeting and to pay attention to our nonverbal cues in order to seal a... Read More

Featured, Work

Apr 29, 2013 By Mark Synek

The Six Worst Decisions Sales VPs Make

“With every mistake and failure, not only mine, but of those around me, I learned what not to do.” – Mark Cuban Sales leaders have one task above all others: make the number. This task is accomplished as a result of dozens of big decisions throughout the year. The trick when making those... Read More

Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

5 Benefits of Creating Customer Communities

How Lessons From Baseball Can Power Your Business

Your Motivation is Important to Us: Use Gamification to Amp Up Your Customer Reps

5 Worst Sales Scenarios and How to Avoid Them

How to Win a Lifelong Customer (After You Screw Up)

Why the Challenger Sales Rep is the Rep of the Future

How to Become a Social Media Influencer in Your Industry

Body Language Tricks Every Professional Should Master

The Six Worst Decisions Sales VPs Make

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First