360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 05, 2013 By Marc Benioff

Marc Benioff: Make Every Employee a Key Player on the Marketing Team

For all of you entrepreneurs out there, here is CEO Marc Benioff's account of how he got all employees to understand the salesforce.com marketing message and used guerilla marketing to make a real impact. This is an excerpt from Marc Benioff's book "Behind the... Read More

Featured, Marketing, Small Business

Aug 02, 2013 By Shannon Hale

5 Reasons to Be Excited about the New Chatter Mobile App

We just launched our new Chatter Mobile app, delivering an awesome new way to use Chatter wherever you are. The new Chatter Mobile represents a huge leap forward for mobile social collaboration and includes a host of new features. Included in the new app is a new type of Chatter publisher that... Read More

Chatter, Collaboration, Mobile

Aug 02, 2013 By Andrew Gothelf

How to Research a Prospect Before That Big Sales Call

Before you pick up the phone or open a new email to contact a sales prospect, you should already be an expert on the people and organization you are trying to reach. Research is as critical a part of the sales cycle as any other step. If you don't know what you're talking about,... Read More

Sales, Small Business

Aug 02, 2013 By Jason Boies

3 Forces Transforming the Mobile Experience

Recently, as part of MIT Technology Review’s Mobile Summit, Kendall Collins, EVP Marketing & Product Experience at salesforce.com spoke to attendees about the mobile experience and the future of enterprise mobility. Collins notes that the mobile revolution is the latest major shift in the... Read More

Mobile, Platform

Aug 01, 2013 By Laura Fagan

3 Steps to a Winning Sales Profile on LinkedIn

LinkedIn can set you up for sales success. It's all about gearing your profile toward your sales targets, making your network a priority, and plugging into groups where your potential customers participate. Although there are many ways to use this social network to your advantage, The Bridge... Read More

Featured, Sales

Aug 01, 2013 By Kendall Thornton

6 Dashboards Every Sales Leader Needs

During the Dreamforce '12 session, 5 Killer Dashboards Every Sales Leader Needs, with Jim Sinai, Director of Platform Product Marketing, it was made clear that dashboards are not just for managers. Any employee should be tasked with demonstrating their progress and impact on the... Read More

Sales

Aug 01, 2013 By John Goodman

20 Customer Service Actions You Should Stop Doing Today

Is your service department performing actions that, despite the best of intentions, may in fact be creating negative impact with your customers? As part of a national survey, Customer Care Management & Consulting collected the following list of 20 actions performed by service... Read More

Customer Service

Aug 01, 2013 By Zach Redler

6 Ways Tablets Are Transforming Sales

When you think of sales tools, your mind probably goes to things like brochures, sell sheets, and PowerPoints. But perhaps it’s time that changed. A recent Aberdeen Group report uncovered that top sales teams closed more deals with tablets — achieving an average of 109% of quota. So how can... Read More

Mobile, Sales

Aug 01, 2013 By Laura Fagan

4 New Mobile Services That Make App Design Simple

Developers can no longer just focus on code when creating new enterprise applications. They must also generate superbly designed apps that will appeal to their employees, customers and partners, and sync securely and easily with the right data. Millions of micro moments of productivity are taking... Read More

Mobile, Platform

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Marc Benioff: Make Every Employee a Key Player on the Marketing Team

5 Reasons to Be Excited about the New Chatter Mobile App

How to Research a Prospect Before That Big Sales Call

3 Forces Transforming the Mobile Experience

3 Steps to a Winning Sales Profile on LinkedIn

6 Dashboards Every Sales Leader Needs

20 Customer Service Actions You Should Stop Doing Today

6 Ways Tablets Are Transforming Sales

4 New Mobile Services That Make App Design Simple

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First