360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 20, 2013 By Amanda Nelson

Fact or Fiction: 5 Customer Service Myths [Infographic]

Myth: Fewer customer complaints is better for business. In fact, a company needs to understand customer issues in order to solve problems. Therefore, the more open you are to complaints, the better! Learn what's fact and what's fiction with customer service myths in this... Read More

Featured, Customer Service, Small Business

Aug 19, 2013 By Shabnam Dadkhah

How Big Brands Drive Sales with Customer Service

Rosetta Stone drives sales with customer service In my role as a Value Consultant at Salesforce working with clients on large IT investments, I am starting to see an interesting expansion of the role of customer service. Though traditionally viewed as a cost to a company, improvements in... Read More

Customer Service

Aug 19, 2013 By Andrew Gothelf

3 Marketing Principles for the Customer Company

The marketing industry is undergoing the biggest transformation it’s seen in 60 years—and it’s being driven by the social revolution. Today’s leading brands are looking to completely transform their traditional marketing strategies given the unprecedented growth of social networks. Once you have... Read More

Featured, Marketing

Aug 19, 2013 By Walter Rogers

Master the 80-20 Rule and Achieve Sales Dominance

For highly successful sales professionals, territory management is not a buzz phrase used in sales meetings; it's a focused planning tool that defines what accounts they will pursue, and when and how they will pursue them. They never waste time on activities that don’t produce immediate,... Read More

Sales, Small Business

Aug 19, 2013 By Laura Fagan

How a Cloud Platform Met Seagate’s Critical App Development Needs

When Seagate decided to use a cloud platform to build enterprise mobile and cloud apps for their employees, they had four specific requirements in mind. The platform needed to allow for easy maintenance and security, automated processes, unified and reusable app capabilities, and simplified... Read More

Mobile, Platform

Aug 16, 2013 By Jake Schmitt

How to Improve Sales Revenue by 41% Without Spending a Dollar

If practice makes perfect, then planning must make easy – or at least easier. Donal Daly breaks down the importance of account planning in his new bestseller, Account Planning in Salesforce. Luckily for us, Donal Daly will be joining our Salesforce team for a special #salesforceLIVE... Read More

Sales

Aug 16, 2013 By Jason Boies

How to Achieve Great Customer Service as a Customer Company

Your customers are on the web, in your store, and talking to your sales associates. They’re using local, social, and touch apps wherever they go. They have questions about your products and services and today those questions could come from anywhere—your website, a mobile app, Twitter, Facebook,... Read More

Customer Service

Aug 16, 2013 By Greta Roberts

Solution Sales Reps are Born, Not Made

Today’s business solutions are increasingly complex. Solutions are rarely bought, delivered or deployed “off the shelf.” By the time a prospect engages a sales rep they are highly educated and ask questions such as: How would this work for my firm? How could this solution integrate with my... Read More

Sales

Aug 16, 2013 By Maria Ogneva

12 Characteristics of a Successful Community Manager

In my last post, I discussed the value of community management and the big picture objectives of the job. This job blends cross-company and cross-functional leadership, big-picture strategy and vision, and a laser focus on execution -- requiring a blend of business acumen and... Read More

Collaboration

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Fact or Fiction: 5 Customer Service Myths [Infographic]

How Big Brands Drive Sales with Customer Service

3 Marketing Principles for the Customer Company

Master the 80-20 Rule and Achieve Sales Dominance

How a Cloud Platform Met Seagate’s Critical App Development Needs

How to Improve Sales Revenue by 41% Without Spending a Dollar

How to Achieve Great Customer Service as a Customer Company

Solution Sales Reps are Born, Not Made

12 Characteristics of a Successful Community Manager

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First