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Shabnam Dadkhah
Shabnam Dadkhah is a Value Consulting Manager at Salesforce.com. She works with customers to develop business cases and ROI assessments proving the value of cloud solutions.
Rosetta Stone drives sales with customer service
In my role as a Value Consultant at
Salesforce working with clients on large IT investments, I am starting to see
an interesting expansion of the role of customer service. Though traditionally viewed as a cost to a
company, improvements in...
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