360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 24, 2013 By Laura Fagan

FREE EBOOK: How to Set Your Sales Prices

It’s more difficult and competitive than ever to win new business. Globalization means smart people worldwide are jockeying for the same opportunities. Steps in the supply chain have been replaced by technology, which drastically lowers transaction costs. Price is front and center as... Read More

Sales, Small Business

Oct 24, 2013 By Laura Fagan

Customer Service Stats: 55% of Consumers Would Pay More for a Better Service Experience

If your business isn’t prioritizing customer service, you might want to think again. Customer service ranks as the #1 factor influencing how much a consumer trusts a company. In another survey, 92% of companies reported a decline in customer satisfaction, with consumers most disappointed by... Read More

Customer Service

Oct 24, 2013 By Chuck Mortimore

Salesforce Identity for the Connected World

We at Salesforce are thrilled to now offer general availability of Salesforce Identity. Much has happened since the product was first introduced a year ago. We’ve worked with hundreds of customers, produced hours of video, briefed dozens of reporters and analysts, trained hundreds of employees... Read More

Platform

Oct 24, 2013 By Andy Paul

Are You Hiring a Sales Stereotype?

How would you respond to the question: Who’s your sales type? I recently read that the cost of a bad sales hire is 7 times (7x) the annual salary of that position. You would think that such a stiff penalty would provide sufficient incentive for hiring managers to do a much better job of... Read More

Sales, Small Business

Oct 24, 2013 By Jeff Toister

The Hidden Influence of Excellent Customer Service

Camille was a guest service associate working in a hotel. She had natural service instincts and had received hospitality training. Despite her qualifications, Camille routinely provided poor service. She did it deliberately. Camille didn’t enjoy providing poor service. She felt terrible every... Read More

Featured, Customer Service

Oct 24, 2013 By Hana Mandapat

Salesforce Congratulates Partner Veeva Systems on IPO

Fourteen years ago, salesforce.com set out on a mission to prove that a business app can be as easy to use as Amazon.com and that sales force automation could be accessible from anywhere over the internet. Salesforce.com wanted to show that companies didn’t need to manage servers or software... Read More

Mobile, News, Platform

Oct 24, 2013 By Trish Bertuzzi

Outbound Sales: 4 Reasons You Should Pick Up The Phone

There is much ‘advice’ touting the demise of outbound calling (or cold calling more broadly). We are told “buyers complete 60% of the purchase before they talk to sales,” “executives never respond to phone calls,” “a tweet is worth 100 dials,” and on, and on. Those statements, while provocative... Read More

Sales, Small Business

Oct 23, 2013 By Brett Stineman

It Takes More Than Sales Superstars to be Best in Class

OK, you’ve steadily built up your sales team with a set of top-notch account execs to go out and find great prospects and close deals. Now it’s just a matter of watching the revenue rain down, right? In the world of B2B sales, we tend to emphasize the role of the individual... Read More

Sales, Small Business

Oct 23, 2013 By Thomas Oriol

Sales Forecasting: Human Judgment or Data Analysis?

Data is everywhere nowadays, and thanks to the combination of cloud computing, data science and enterprising companies, data analysis drives an increasing part of our lives. Yet human judgment continues to dominate B2B sales forecasting. For example, the two most common forecasting methods (the... Read More

Featured, Sales, Small Business

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

FREE EBOOK: How to Set Your Sales Prices

Customer Service Stats: 55% of Consumers Would Pay More for a Better Service Experience

Salesforce Identity for the Connected World

Are You Hiring a Sales Stereotype?

The Hidden Influence of Excellent Customer Service

Salesforce Congratulates Partner Veeva Systems on IPO

Outbound Sales: 4 Reasons You Should Pick Up The Phone

It Takes More Than Sales Superstars to be Best in Class

Sales Forecasting: Human Judgment or Data Analysis?

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First