360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 16, 2014 By John Brunswick

Connecting Products: How the Cloud Makes Fluid Service Management Easier

The phrase “The Internet of Things” has gotten a lot of attention lately. But until now, it’s probably not one you’d associate with big tanks of liquid. You’ve probably noticed one of these tanks dotting the landscape of your city and thought to yourself, “I wonder what’s in there?” or “Who... Read More

Analytics, AppExchange, Apps, Cloud, Mobile

Sep 16, 2014 By Owen Andrew

Amazing Customer Service Starts With Amazing Business Management

It’s no secret that all businesses should have great customer service. Fundamentally, that means addressing customers’ needs in a friendly and productive fashion. While attitude has a lot to do with this, even more important is what goes on behind the scenes. Great customer service is not... Read More

Desk.com, Customer Service

Sep 16, 2014 By Matthew Lamb

3 Headaches Solved by Syncing Excel and Salesforce: App Mavericks

Have you ever wished upon a star that you could manipulate your opportunity data in Excel and have it magically sync with Salesforce? Good news: X-Author for Excel, the new app from Apttus, answers your wish by turning Excel into a real-time user interface for Salesforce so you can manage, update,... Read More

AppExchange, Apps, Cloud, Featured, IT, Mobile

Sep 16, 2014 By Dan McDade

More is Not Better: When it Comes to Leads, Quality Trumps Quantity Every Time

A sales exec recently told me he would “rather have 10 percent of my current lead flow with 80 percent of the leads being high quality, than the current state of affairs where only 5 percent of leads are qualified, at best.” In my experience, all sales professionals agree. With a quantity rather... Read More

Featured, Marketing, Sales

Sep 16, 2014 By Stuart Leung

Emotional Discipline: How to Control Your Impulse in Stressful Situations

It’s nearly impossible to avoid stressful situations at your job, but the more you’re able to curb your negative impulses under pressure, the more successful you’ll be at work and in life. This article outlines different methods that help control impulses before they cause damage. We all have... Read More

Careers, Cloud, Featured, Sales

Sep 15, 2014 By Matt Wesson

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

Technology has dramatically changed the face of the average sales cycle. With a host of new engagement channels to monitor, more educated and savvier consumers, and higher expectations than ever before, companies need the right tools to help simplify and streamline their sales cycles. With the... Read More

Featured, Sales, Sales Cloud, Small Business

Sep 15, 2014 By Thomas DePew

4 Steps to a Field Service Process That Will Save You Money

Everyone has a story about their experience with poor field service. Whether it's waiting for hours for the cable guy who shows up at the last minute (or not at all), or the electric guy who assesses your issue but doesn't have the materials to solve it on the spot, field service hardly... Read More

Featured, Customer Service

Sep 15, 2014 By Chad Schaeffer

Social Customer Service Rankings: Where Do You Stack Up?

It was May 2001, and I was just kicking off my first contact center software implementation as a project manager. Consumers were rapidly adopting email as an innovative communication method and big companies were trying to figure out how to manage this incredibly modern support channel. Overnight... Read More

Customer Service, Social, Cloud

Sep 15, 2014 By Rebecca Brown

3 Ways Your Finance Team Can Positively Impact Service

Most of us think of our company’s Finance Department in pretty simple terms: the place that tracks incoming and outgoing cash. But the truth is much more than that; Finance Departments everywhere are full of unsung heroes who tirelessly labor to keep the company financially healthy. With the right... Read More

AppExchange, Featured, Collaboration, Customer Service

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Connecting Products: How the Cloud Makes Fluid Service Management Easier

Amazing Customer Service Starts With Amazing Business Management

3 Headaches Solved by Syncing Excel and Salesforce: App Mavericks

More is Not Better: When it Comes to Leads, Quality Trumps Quantity Every Time

Emotional Discipline: How to Control Your Impulse in Stressful Situations

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

4 Steps to a Field Service Process That Will Save You Money

Social Customer Service Rankings: Where Do You Stack Up?

3 Ways Your Finance Team Can Positively Impact Service

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First