360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 11, 2015 By Kyle Graden

Advertising Insights: Ad Viewability, Creative Strategy, Effective Tweet Content

If an advertisement is triggered to show on a website, but the visitor never sees it on screen, was it really there? This week’s insights are about ad viewability, creative strategy, and writing effective Tweets. This chart from eMarketer shows how ad buyers and sellers have different... Read More

Marketing, Social

Mar 11, 2015 By Emily Stanford

Project Open Hand Feeds San Francisco’s Most Vulnerable and Stays Innovative With Salesforce

For the clients of Project Open Hand, food is more than one of life’s necessities — it’s medicine. The iconic San Francisco nonprofit is dedicated to feeding some of the Bay Area’s most vulnerable citizens, primarily serving senior in need as well as the critically ill. Project Open Hand maintains... Read More

Cloud, Featured, Foundation, Platform

Mar 10, 2015 By Chris Duarte

Power Up Your Mobile Strategy: Apps for Admins

One of the best parts of my job is getting to share cool new stuff with customers, and between our three awesome releases per year, our ever-expanding suite of killer products, and innovation from our partner ecosystem, I never run out of things to share. When it comes to sharing cool stuff, I... Read More

AppExchange, Apps, Cloud, Mobile

Mar 10, 2015 By John Goodman

Making Customer Experience (CE) Preventive and Delightful

In order to create a customer experience that delights your customers, there are two different strategies. One is to make the customer experience anticipatory and proactive, which I've discussed in an earlier blog post. But you can also make it preventative across the end-to-end customer... Read More

Customer Service

Mar 10, 2015 By Matt Heinz

10 March Inside Sales Promotion Ideas: Inspiration from March Madness

Need some inspiration to help your sales team finish the month and quarter strong? Here are some seasonal and very timely programs you can run immediately. March Madness The Big Dance gets started later this month, and sales teams everywhere will roll out bracket and basketball-style promotions in... Read More

Sales

Mar 10, 2015 By Emily Stanford

"Why We Built a Salesforce Community: PonoMusic" — a New Salesforce E-Book

Rock and roll legend Neil Young wants to transform the way you listen to music. His mission is to turn the tide on compressed music — the popularity of MP3s and streaming has made compressed music the de-facto standard for music. Why? When music is compressed, much of the nuance and detail of the... Read More

Customer Service, Featured, Community Cloud, Community

Mar 10, 2015 By Mike Milburn

What Police Forces, Public Sector Can Learn From Private Sector Strategies

I have been working on our Service Cloud product at Salesforce for over 9 years. During that time, I have had exposure to all kinds of global customer service stories, each capturing a common thread – customer service leaders looking to close the gap between company and consumer, especially as... Read More

Customer Service, Service Cloud

Mar 09, 2015 By Daniel Debow

Introducing Salesforce for Apple Watch: Inspired by the Consumer, Built for Business

Over the last 16 years, Salesforce has led the way for customers and the industry through major technology shifts. First it was cloud. Then social, followed by mobile and now data science. Today, with the excitement around the forthcoming Apple Watch, it’s becoming clear that the cloud, social,... Read More

Analytics, Apps, Cloud, IT, Mobile, News

Mar 09, 2015 By Daniel Barber

What I've Learned from 1,000 Interviews

“Nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategy” -Lawrence Bossidy, former COO of General Electric. In the span of two years, I’ve interviewed over 1,000 sales candidates — and hired less than 50. As any sales... Read More

Cloud, Featured, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Advertising Insights: Ad Viewability, Creative Strategy, Effective Tweet Content

Project Open Hand Feeds San Francisco’s Most Vulnerable and Stays Innovative With Salesforce

Power Up Your Mobile Strategy: Apps for Admins

Making Customer Experience (CE) Preventive and Delightful

10 March Inside Sales Promotion Ideas: Inspiration from March Madness

"Why We Built a Salesforce Community: PonoMusic" — a New Salesforce E-Book

What Police Forces, Public Sector Can Learn From Private Sector Strategies

Introducing Salesforce for Apple Watch: Inspired by the Consumer, Built for Business

What I've Learned from 1,000 Interviews

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First