360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 06, 2015 By Shelley Cernel

How to Create a High-Performing Sales Culture

Every sales leader wants a productive, efficient, and effective sales team that can hit quota. And in today's competitive business environment, sales teams are increasingly chasing more aggressive goals with greater pressure to over-achieve. But what does a high-performing sales culture look like... Read More

Leadership, Sales

Aug 06, 2015 By Thomas Rizzolo

How UX Can Help You Hear Your Users

When was the last time you had a great conversation? And what made it great? For me, I find that a good conversation involves active listening and contributions from all parties involved, where you can build on each others’ ideas. Great conversations move from just words, to a plan, and then to... Read More

Marketing, Marketing Cloud, Cloud

Aug 06, 2015 By Bojan Kalajdzic

Creating a Personalized Community Experience

In today’s information age, we’re all becoming savvy users who expect personalized information that’s tailored to our unique needs. Whether you’re building an eCommerce application, an employee community (intranet), a customer community or even a service console, your end users expect similar... Read More

Community, Collaboration, Community Cloud, Cloud

Aug 05, 2015 By Heike Young

Attending, Sponsoring, or Speaking at Dreamforce? There's a Dreamforce Badge for You

Only 40 days until Dreamforce. There’s nothing like it — and if this is your first year attending, you’ll understand soon. Whether you’re attending, sponsoring, or speaking at Dreamforce, we’ve made it easy for you to share your enthusiasm with friends, colleagues, and social networks. Check out... Read More

Cloud, Dreamforce, Featured

Aug 05, 2015 By Andrew Davies

Better Customer Service Through Content Consumption Insights

Customer service interactions that result in a successful purchase or retention decision are characterized by three things - fast service, meaningful actions, and consistently relevant communication. Currently, the ability to deliver a satisfactory customer experience is entirely contingent upon... Read More

Customer Service

Aug 05, 2015 By Joanne Black

3 Reasons Sales Leaders Should Take Vacation

If you took a vacation this summer, did you actually unplug from work? If you’re like most Americans, while you were playing with your kids or laughing with your spouse, there was a little voice in your head whispering, “Check your email.” I heard that little voice when I traveled overseas for two... Read More

Sales

Aug 05, 2015 By Laura Fagan

What Every IT Professional Should Include On Their Dreamforce ‘15 Agenda

IT professionals across the board face unprecedented pressure to introduce the most innovative technology to their organizations. Dreamforce is the largest cloud software event on the planet and the place to discover the latest in app development, integration, security, connected devices, and so... Read More

Apps, IT, Platform, Dreamforce

Aug 05, 2015 By Hilary Givens

Advertising Insights: Facebook Dominates on Mobile, Instagram Ad Spend, and B2B Ads

This week in advertising, Facebook published astonishing numbers proving the value of mobile advertising. In addition, new data show powerful growth in mobile ad spend for Instagram. Finally, B2B companies should advertise on LinkedIn and Twitter to increase customer engagement throughout the... Read More

Marketing, Marketing Cloud, Social, Social Media

Aug 04, 2015 By Jeff Douglas

How a Simple Text Helps You Win the Customer Service Game: App Mavericks

There’s no doubt that businesses are becoming increasingly accessible and responsive to customers, thanks to the prevalence of social media channels and 24/7 customer service phone lines. However, there are very few businesses that engage in two-way text conversations with their consumers. That’s... Read More

Customer Service, AppExchange, Mobile

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Create a High-Performing Sales Culture

How UX Can Help You Hear Your Users

Creating a Personalized Community Experience

Attending, Sponsoring, or Speaking at Dreamforce? There's a Dreamforce Badge for You

Better Customer Service Through Content Consumption Insights

3 Reasons Sales Leaders Should Take Vacation

What Every IT Professional Should Include On Their Dreamforce ‘15 Agenda

Advertising Insights: Facebook Dominates on Mobile, Instagram Ad Spend, and B2B Ads

How a Simple Text Helps You Win the Customer Service Game: App Mavericks

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First