360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 01, 2016 By Jesse Davis

How Newly Hired SDRs Should Spend Their First Week

When hiring new sales development reps, the first week can be make-or-break. They say that even the longest journey begins with a single step, but that step needs to be taken in the right direction. While most sales leaders understand the importance of training new reps, many struggle with exactly... Read More

Sales, Sales Strategies

Jun 01, 2016 By Alex Dayon

Salesforce Signs Definitive Agreement to Acquire Demandware

Today, we’re thrilled to announce Salesforce has signed a definitive agreement to acquire Demandware, the industry's leading enterprise cloud commerce platform that enables brands to deliver unified, personalized experiences for consumers across every touchpoint. Salesforce’s acquisition of... Read More

Cloud, Featured, News

Jun 01, 2016 By Zachary Reiss-Davis

Digital Advertising Tactics of Top Performing Marketing Teams

Nearly two-thirds of marketers are boosting budgets for advertising on social platforms (e.g. Facebook, Instagram, Twitter) in 2016, making it the third largest area for increased investment. Among highest performing marketers, 80% will increase spending on advertising on social platforms. In order... Read More

Marketing, Digital Advertising, Data Management

May 31, 2016 By Emily Stanford

12 Ways to Engage Every Employee

Customers are more connected than ever, and they come to work with the same expectations. They want information and content that’s relevant, contextual and up to date. They want effortless and seamless access to the different systems and apps they use every day. They want to collaborate efficiently... Read More

Careers, Community Cloud, Featured, Community, Collaboration

May 31, 2016 By Emily Stanford

Why an Awesome Customer Experience Relies on “Hugging Your Haters”

To deliver a great customer experience means that you exceeded the customer’s expectations in one or more obvious ways – you over-delivered on something that your customers didn’t see coming. Think your business delivers exceptional customer service? You’re not alone — 80% of businesses believe... Read More

Customer Service, Service Cloud, Social Media

May 31, 2016 By Mark Hunter

Do Your Customers See You As Relevant?

What have you done for your customers lately? The better question is to ask your customers what they feel you’ve done for them. Being relevant to your customers is not what you believe it is. Too many salespeople believe if they’re providing good service, taking care of problems that arise and... Read More

Sales, Sales Cloud

May 31, 2016 By Erin Sherbert

You Are What You Eat: What Your Office Fridge Says About Your Business

Over the last year, we’ve had the pleasure of spending time with entrepreneurs and small-business leaders — talking to them about their challenges, their victories, and all the lessons they’ve learned along the way. We’ve also talked to them about what’s in their office refrigerators. Because... Read More

Small Business

May 31, 2016 By Megan Hostetler

Five Simple Steps to Better, Faster, Cheaper Email Marketing

Better, faster, cheaper. The old axiom says you can only choose two of the three. When it comes to email marketing, I completely disagree.The recent launch of Email Studio and Content Builder provide digital marketers with everything needed to create more elegant, personalized email campaigns... Read More

Marketing, Email Marketing, Marketing Cloud

May 30, 2016 By Shezana Manji

5 Ways Spreadsheets and Docs are Slowing Down the Growth of Your Business

When a small business hires a sales rep, it’s a huge investment. To get the most of that investment, reps should be focused on finding and nurturing deals to help grow your business. But studies show that only 22% of a rep’s time is spent with customers. That means three-quarters of their time... Read More

Cloud, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Newly Hired SDRs Should Spend Their First Week

Salesforce Signs Definitive Agreement to Acquire Demandware

Digital Advertising Tactics of Top Performing Marketing Teams

12 Ways to Engage Every Employee

Why an Awesome Customer Experience Relies on “Hugging Your Haters”

Do Your Customers See You As Relevant?

You Are What You Eat: What Your Office Fridge Says About Your Business

Five Simple Steps to Better, Faster, Cheaper Email Marketing

5 Ways Spreadsheets and Docs are Slowing Down the Growth of Your Business

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First