360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 12, 2016 By Heike Young

11 Clever Snapchat Marketing Examples

It's time for marketers to stop ignoring Snapchat. As anyone who's ever seen a scary movie knows, ignoring something doesn't mean it's not there. And while many marketers have been busy pretending that Snapchat is just for kids and will disappear — like snaps themselves — the social network has... Read More

Social Media, Marketing, Marketing Cloud

Jul 12, 2016 By Scott Jaworski

MVP + SEA Methodology = Just in Time (Informed) Enterprise Architecture

The best laid plans were made to be broken. In this context that is a good thing. I can’t even begin to count how many customer interactions I have had where the agenda, the demo, or the plan we went in with is not what we actually executed. However, the most successful meetings I have had are... Read More

IT, Enterprise Architecture

Jul 12, 2016 By Sarah Franklin

Reinvent Your Resume with Trailhead Superbadges

When we launched Trailhead over a year ago, we had no idea how far it would go. Our incredible trailblazer community has shown us the way, quickly exceeding our wildest dreams by collecting 850,000 badges and crushing 3,500,000 challenges. We’re constantly reminded about how learning new... Read More

Cloud, Careers

Jul 12, 2016 By Brian Goldfarb

Announcing Bring Your Own Key Encryption for the Salesforce Platform

Last year we introduced Salesforce Shield, a set of integrated services built natively into the Salesforce platform. Salesforce Shield raised the bar for customers with complex governance and compliance needs, empowering them to monitor and encrypt sensitive cloud data at rest—all with point and... Read More

App Cloud, IT, Platform

Jul 11, 2016 By Emily Stanford

10 Posts You Might Have Missed from the Salesforce Blog in 2016, Halfway Through the Year

Can you believe we’re already midway through July?! 2016 is flying by, so we thought we’d take a moment to pause and be reminded of some of our favorite blog posts we’ve published thus far (it was hard to pick just 10!). 1. 9 Negotiation Tactics that Kill Deals You’ve heard a lot about negotiation... Read More

Cloud

Jul 11, 2016 By Tj Mcelroy

I Was the First Totally Blind U.S. Veteran to Become Salesforce Certified

In this blog series, we share people’s incredible Salesforce certification stories. Although TJ McElroy tragically lost his sight during his time in the Marine Corps, he proves that you can overcome adversity with hard work and determination. TJ is a Certified Salesforce Administrator who instructs... Read More

Cloud, Leadership, Learning

Jul 11, 2016 By Kristie Poon

Scaling Your Business: Insights From SalesforceIQ CEO Steve Loughlin

Steve Loughlin, is the co-founder and CEO of SalesforceIQ (formerly, RelateIQ), which built the world's first Relationship Intelligence™ platform. We sat down with Steve to get his perspective on how he scaled RelateIQ as a small startup to what is SalesforceIQ today, the driving force of... Read More

Sales, Small Business, SalesforceIQ

Jul 11, 2016 By Katherine Augustus

How HMH Transformed Into a Digital Learning Company for the Connected World

One year after implementing Wave Analytics, IDC calculates that HMH will earn a five-year ROI of more than 200% and break even on its investment in less than one year. When Houghton Mifflin Harcourt (HMH) was founded 1832 to bring new ideas to life. Nearly two centuries later, HMH is one of today’s... Read More

Analytics Cloud, Analytics, Analytics Cloud, Customer Story

Jul 11, 2016 By Mike Cliffe

The Puppy Under the CRM Tree: Service Cloud Lightning

Sunday morning, 5/1 was like Christmas morning for our loyal EE customers. Service Cloud features magically appeared like the proverbial puppy under the Christmas tree. Admins were able to log in and much like the child running down the stairs in their PJs on Christmas morning, logged in to... Read More

Customer Service, Lightning, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

11 Clever Snapchat Marketing Examples

MVP + SEA Methodology = Just in Time (Informed) Enterprise Architecture

Reinvent Your Resume with Trailhead Superbadges

Announcing Bring Your Own Key Encryption for the Salesforce Platform

10 Posts You Might Have Missed from the Salesforce Blog in 2016, Halfway Through the Year

I Was the First Totally Blind U.S. Veteran to Become Salesforce Certified

Scaling Your Business: Insights From SalesforceIQ CEO Steve Loughlin

How HMH Transformed Into a Digital Learning Company for the Connected World

The Puppy Under the CRM Tree: Service Cloud Lightning

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First