360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 01, 2017 By Srin Tangirala

Don’t Let Technical Debt Sink Your Productivity

Organizations are always looking for ways to be more productive. Yet one of the biggest obstacles to productivity — technical debt — is also one of the hardest to see coming. To avoid technical debt, companies need to understand its causes and develop a plan to manage it in the future. If your... Read More

Sep 01, 2017 By Meghann York

How to Use Progressive Profiling to Build Better Customer Experiences

Sales teams, marketers, and customer service representatives want accurate, useful customer data. That could be as simple as making sure an updated email address is on file or as specific as knowing about a customer’s most recent shoe purchase on your company’s website. With that data, salespeople... Read More

Marketing Personalization, Data Management, Marketing, Marketing Cloud

Aug 31, 2017 By Jason Jordan

Is Your Real Problem with Your Forecasts or Your Sales Team?

Sales forecasting is a hot topic. From allocating company resources to communicating expectations to investors, sales forecasts play a key role in maintaining a healthy enterprise. Over the past two years, in conversations with senior sales executives, most have expressed anxiety over their team’s... Read More

Sales Cloud, Sales, Leadership

Aug 31, 2017 By Jeffrey Hayzlett

4 Customer Service Tactics To Make the Skies Friendly Again

The friendly skies have faced some turbulence recently. There have been some not so flattering customer service stories that have gone viral and those have shone a spotlight on what the airline industry is doing to improve their customer service policies. While these stories don’t mean the end of... Read More

Customer Service

Aug 31, 2017 By Marissa Kraines

The Road to Dreamforce: It's Time to Get Inspired!

On this week’s Road to Dreamforce, we’re getting inspired by Dreamforce speakers, innovative technologies, education, and each other. Hear about our Dreamforce speakers, including Michelle Obama, Ashton Kutcher, and our Dreampitch judges. Find out more about our most innovative technologies, like... Read More

Dreamforce, Events

Aug 31, 2017 By Marc Wayshak

How to Instantly Discover ANY Prospect’s Greatest Challenge

Nothing motivates your prospects to buy quite like pain does. If your prospects are facing challenges that negatively impact their business, make it difficult to do their jobs well, or cost them lots of money—that’s the pain you want to discover and leverage. If you can identify your prospects’... Read More

Sales

Aug 31, 2017 By Ryan Aytay

New Joint Solutions from IBM and Salesforce, Available Today!

In March, we announced a landmark global strategic partnership with IBM. We've been hard at work with the IBM team over the past 6 months and we're thrilled to deliver the first set of new joint solutions that empower our customers to make smarter decisions, faster than ever before. IBM Cloud... Read More

Partners, News

salesforce platform building around customer

Aug 31, 2017 By Dylan Steele

The Salesforce Platform: Building Around the Customer

Two years ago, we launched App Cloud, an integrated set of platform services empowering CIOs to build, manage and scale apps for any business need. Today, Salesforce is the leading enterprise PaaS. Our platform services power all of our clouds and the instances of more than 150,000 customers. These... Read More

App Cloud, Platform, News

Aug 30, 2017 By Kai Johnson

Salesforce Indianapolis Sponsors Black Expo, the State’s Largest Cultural Event

Last month, two of our Ohana groups, BOLDforce and Vetforce, teamed up to bring some #SalesforceOhana spirit to the Indiana Black Expo’s 46th Annual Summer Celebration. Indiana Black Expo (IBE) has been a pillar of the African-American community for decades as a multifaceted organization that... Read More

Foundation

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Don’t Let Technical Debt Sink Your Productivity

How to Use Progressive Profiling to Build Better Customer Experiences

Is Your Real Problem with Your Forecasts or Your Sales Team?

4 Customer Service Tactics To Make the Skies Friendly Again

The Road to Dreamforce: It's Time to Get Inspired!

How to Instantly Discover ANY Prospect’s Greatest Challenge

New Joint Solutions from IBM and Salesforce, Available Today!

The Salesforce Platform: Building Around the Customer

Salesforce Indianapolis Sponsors Black Expo, the State’s Largest Cultural Event

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First