360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 01, 2018 By Marissa Herencia-White

3 Tips to Fast-Track Creating Reports and Dashboards: Part 1

I’ve worked in both for-profit and nonprofit organizations for over 10 years. Whether assisting customers with technical support needs, working with sales teams to make sure customers are getting the right technology solutions, or simply working with remote communities so they can access quality... Read More

Analytics, IT, Customer Success

Mar 01, 2018 By Blake Miller

How to Build Smarter Email Journeys in 2018

In 2018, marketers will be looking for better and savvier ways to implement artificial intelligence into their email strategies so they can build smarter email journeys for their customers. Before we dive into how, let’s look at why marketers want to make email journeys smarter. Put simply,... Read More

Email Marketing, Marketing Cloud, Marketing

Feb 28, 2018 By Gemma Emmett

This Is What Happens When You Bring Your Whole Self to Work

Gemma Emmett is a Trailblazer who has been Salesforcing since 2008, starting out as an Admin and working her way up to her current role as a Solution Architect at Bluewolf. She’s also a wife, mother, and determined survivor of breast cancer. She’s earned over 200 badges on Trailhead, 15... Read More

Careers, Customer Story, Customer Success, IT, Leadership, Trailblazer Story

Feb 28, 2018 By Lisa Lee

You’ve Decided to Move Your eCommerce Business to the Cloud. Now What?

Retail spending on cloud technologies has topped $15 billion. Choosing the right cloud model is as essential as choosing to move to the cloud itself. But once the decision has been made to embrace cloud, the question then becomes – which type of cloud?... Read More

Commerce, Unified Commerce

Feb 27, 2018 By Becky de Loryn

The Rocky Mountain Region Gets Ready for Snowforce '18

The Trailblazer Community knows how to connect, learn and have fun together, and Snowforce is a perfect example! Snowforce, led by Community Group Leaders in the Rocky Mountain region, will gather 400+ community members in the beautiful mountains of Utah for a full-day of learning on March 8,... Read More

Customer Success, IT

Feb 27, 2018 By Brooke Haynes

Lightning Adoption: It's as Easy as 1-2-3!

As the CRM Manager with a team of amazing Salesforce admins, it’s our job at Dot Foods to make the business run as smoothly as possible — and that means handling a variety of challenges. Each day is different. As a company that takes pride in providing innovative solutions, we also want to continue... Read More

Customer Success, IT

Feb 27, 2018 By Michelle Roberts

Video: Customers Buy Experiences, Not Digital Transformations

Investing in technology to inspire creativity. “I think people have been lost in this technology revolution.” Jacob Johnson is the CEO of PREM Group. The Portland-based commercial real estate company has partnered with Salesforce to incorporate predictive analytics. Johnson says the tools are... Read More

Customer Experience, IT, Leadership, Artificial Intelligence

Feb 27, 2018 By Michael Sturgis

Dreaming Big and Looking to Change the Insurance World with Trailhead

I've been a Salesforce ’user’ in one capacity or another since 2003. It is safe to say that, although I didn't back then, I now truly understand the power of the platform and I'm using this knowledge to break some long-held conventions... Self-confessed Salesforce fan Born and raised in the... Read More

Learning, Careers, Trailblazer Story

Feb 26, 2018 By Scott Edmonds

What are Consumers Doing on their Smartphones, Anyway?

Consumer are constantly evolving. And marketers? They might wish consumers would kindly slow down a bit. Change can be expensive. Most marketers are still crawling across the “digital transformation” finish line–they’ve only just implemented mobile friendly sites, personalization, and marketing... Read More

Marketing, Mobile Marketing, Mobile

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Tips to Fast-Track Creating Reports and Dashboards: Part 1

How to Build Smarter Email Journeys in 2018

This Is What Happens When You Bring Your Whole Self to Work

You’ve Decided to Move Your eCommerce Business to the Cloud. Now What?

The Rocky Mountain Region Gets Ready for Snowforce '18

Lightning Adoption: It's as Easy as 1-2-3!

Video: Customers Buy Experiences, Not Digital Transformations

Dreaming Big and Looking to Change the Insurance World with Trailhead

What are Consumers Doing on their Smartphones, Anyway?

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First