360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 28, 2018 By Arnab Bose

Introducing Lightning Flow: Process Automation for Every App, Portal and Experience

Have you recently purchased a movie ticket, paid a bill, or changed a restaurant reservation online? At their core, these app experiences are a series of steps, or a process — a sequential flow that walks you through an activity based on your selections or answers. Digital channels are driving more... Read More

Platform

Mar 28, 2018 By Maria Martinez

Understanding What It Really Means to be “Customer Obsessed”

As more businesses adopt a customer-centric focus and this becomes the norm, this advantage will come to an end. Companies that are unable to provide positive customer experiences will be threatened by the growing number of businesses using customer experience to drive loyalty and adoption of their products.... Read More

Commerce, Retail Insights, Customer Success

Mar 27, 2018 By John Lay

My Mission to Get Camping World Trailblazing Company-Wide with Trailhead

I work for Camping World, the largest retailer of RVs, RV accessories, and RV-related services in the United States. Although the company was started in 1966, we've seen incredible growth over the past three years and now have more than 140 locations all over the US. We've celebrated as many... Read More

Learning, IT, Customer Story

Mar 27, 2018 By Kate Mcardle

Curiosity and Passion: What Makes Solution Engineers Standout at Salesforce

Authenticity, creativity, customer love, and a genuine excitement to solve problems – Kate McArdle has it all. The Senior Director of Solution Engineering at Salesforce dishes on what energizes her and what it takes to “wow” customers. Kate gives us a behind the scenes look into her career journey,... Read More

Careers, IT

Mar 27, 2018 By Gemma Emmett

Finding Balance Between Trailblazing and Being a Mum

Gemma Emmett is a Trailblazer who has been Salesforcing since 2008, starting out as an Admin and working her way up to her current role as a Solution Architect at Bluewolf. She’s also a wife, mother, and determined survivor of breast cancer. She’s earned over 200 badges on Trailhead, 15x... Read More

Careers, Customer Story, IT, Trailblazer Story

Mar 27, 2018 By Robert DeSisto

Seamless Upgrades Are A “Must Have” For Customer Success

A long time ago in a data center far, far away there were IT departments performing painful CRM software upgrades. The entire department would be on “pins and needles” worrying what critical functionality may or may not be supported, or what customization would just not work anymore. A... Read More

Customer Success, IT

Mar 26, 2018 By Becky de Loryn

Salesforce MVPs Reflect on the Power of the Trailblazer Community

🌟💗🎉Last week we welcomed 36 new Salesforce MVPs to inspire the entire Trailblazer Community! 🎉💗☀️ They join an incredible group of 200+ Salesforce MVPs who are lifelong learners that love to share their expertise and help millions of Trailblazers thrive. Connect with ALL of them on the... Read More

Careers, Leadership

Mar 26, 2018 By Rob Garf

If You Don’t Know Who Owns Customer Experience in Your Company, You’re Not Alone

New research from Deloitte and Salesforce reveals that the majority of brands say consumer experience—the sum of all the interactions consumers have with a company’s products, services, and brand across touch points—is the singular competitive differentiator today. But despite its strategic priority, consumer experience generally remains overpromised and underdelivered.... Read More

Commerce, Retail Insights, Unified Commerce, Thought Leadership

Mar 26, 2018 By Laura James

Equal Parts Culture and Customer, Then Add a Touch of Experimentation and Governance: Your Recipe for Sustained Innovation

At high altitude the air changes considerably; it becomes drier and holds less oxygen. Above 3,000 feet the boiling temperature of water drops 6 degrees, and baking must be adjusted to account for the changes in the air. Baking the perfect cookie at altitude doesn’t just happen; it takes extra... Read More

Customer Success, Innovation

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Introducing Lightning Flow: Process Automation for Every App, Portal and Experience

Understanding What It Really Means to be “Customer Obsessed”

My Mission to Get Camping World Trailblazing Company-Wide with Trailhead

Curiosity and Passion: What Makes Solution Engineers Standout at Salesforce

Finding Balance Between Trailblazing and Being a Mum

Seamless Upgrades Are A “Must Have” For Customer Success

Salesforce MVPs Reflect on the Power of the Trailblazer Community

If You Don’t Know Who Owns Customer Experience in Your Company, You’re Not Alone

Equal Parts Culture and Customer, Then Add a Touch of Experimentation and Governance: Your Recipe for Sustained Innovation

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First