Mar 28, 2018 By Maria Martinez

Understanding What It Really Means to be “Customer Obsessed”

As more businesses adopt a customer-centric focus and this becomes the norm, this advantage will come to an end. Companies that are unable to provide positive customer experiences will be threatened by the growing number of businesses using customer experience to drive loyalty and adoption of their products.... Read More

Commerce, Retail Insights, Customer Success

Mar 22, 2018 By Maria Martinez

Understanding What it Really Means to Be "Customer Obsessed"

In the Age of the Customer, customer-obsessed businesses have a competitive advantage. As more businesses adopt a customer-centric focus and this becomes the norm, this advantage will come to an end. Companies that are unable to provide positive customer experiences will be threatened by the... Read More

Customer Success, Leadership

Nov 06, 2013 By Maria Martinez

Salesforce.com Garners Top Services Industry Award for Innovation in Customer Success

From the very beginning, salesforce.com has focused on customer success. Over the last decade, we’ve expanded that focus and commitment into an entire organization we call Customers for Life (CFL) and defined a new way to drive customer success in the industry. Those... Read More

Featured, News