More and more nonprofit organizations are using Salesforce to power their mission and create additional value for their constituents. The flexibility, openness and expansive ecosystem of the Salesforce platform allows customers to use the technology the way they want to use it. It ensures that the...
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Humans have had a fascination with artificial intelligence (AI) for longer than you probably realize. While the term ‘artificial intelligence’ is relatively new, the concept of non-humans or artificial creatures coming to life traces back to Greek mythology and even earlier. By the 19th century,...
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At Salesforce, understanding our customers is what gets us out of bed in the morning (and occasionally keeps us up at night). We know their problems are incredibly complex: from curing cancer to providing services to children with autism to gaining a 360-vision of shoppers. Incorporating this...
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The Sony Computer Science Laboratory in Paris recently announced that researchers have created artificial intelligence capable of writing entire songs. This development adds “musician” to AI’s resume. It also builds on the recommendation engines that power Spotify, Pandora, and iTunes, so we’re not...
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Measurement of true customer satisfaction has always been the Holy Grail of customer experience. Sure, there are several methods currently in use, including net promoter scores (NPS), customer effort scores, and customer satisfaction scores (CSAT). Typically these approaches are fed by customer...
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Even if you really love your job (as we do!) there are bound to be some office antics that drive you completely bonkers. And it’s not just that these are your pet peeves — these behaviors are also interfering with your work productivity. And as you know, nothing good can come from being both...
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We read a lot about how artificial intelligence will change the world: self-driving cars, bots that text like humans, computers that can tell you, without a doubt, what a cat is. While this is interesting, a lingering question is: how will we actually use it? How will AI integrate into our daily...
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IT will be a major focus this year at Dreamforce ‘16. Not only will we host the first-ever Salesforce for IT Keynote, but we also have over 1,000 sessions focused on the issues facing IT leaders, and many other IT-focused experiences throughout the Dreamforce campus. Whether you’re a CIO, VP of App...
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You’ve seen and read about Lightning Experience, all the new innovation and customer successes, and now you’re wondering to yourself…”is my org ready Lightning Experience?”
Wonder no more, Admins! With the click of a button, you can have an automated Lightning Experience Readiness Report on your...
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